Operations & Logistics Specialist Full Time

Company Description

Brüst Beverages is a fast-growing Canadian beverage company behind brüst protein coffee. As the pioneer in the functional coffee space we combine real cold brew coffee with premium protein to create clean, delicious products that fit seamlessly into busy lifestyles.

As we grow, we’re focused on building the operational foundation to support that scale.

Role Description

Brüst is hiring an Operations & Logistics Specialist to work directly with one of the co-founders and take ownership of day-to-day operations across Canada.

This role exists to keep the business running smoothly: coordinate shipments, manage inventory, handle customer issues, and work with warehouses and partners. This is a hands-on, detail-oriented role.

What You’ll Do

Shipping & Logistics

• Coordinate shipments between warehouses and retailers across Canada
• Manage transfers between warehouse locations
• Work closely with 3PL and warehousing partners (booking, tracking, issue resolution)
• Ensure orders are delivered on time and troubleshoot delays

Customer Service & Issue Resolution

• Handle customer issues (product complaints, delivery problems, etc.)
• Communicate directly with customers to resolve issues (replacements, refunds)
• Track recurring issues and flag patterns to the team

Inventory & Supply Coordination

• Monitor inventory levels of finished goods
• Support ordering of ingredients and packaging for production
• Maintain basic inventory tracking across warehouses and co-packers

Co-packer & Operations Coordination

• Work with co-packers and warehouse partners on production and logistics
• Help coordinate inbound and outbound shipments
• Ensure alignment across operational partners

General Operations

• Act as a go-to person for day-to-day operational tasks
• Build simple processes and systems to improve efficiency
• Work closely with the co-founder to take operational work off their plate

Qualifications

• 2–5+ years of experience in operations, logistics, supply chain, or customer operations
• Experience working with warehouses, 3PLs, or physical product businesses is a strong plus
• Highly organized and detail-oriented, with strong follow-through
• Strong communication skills (written and verbal)
• Comfortable managing multiple moving parts at once
• Proactive and solutions-oriented—you don’t wait for problems to escalate