Head Usher Full Time NEW

About The Position

Requirements

• Excellent communication, interpersonal and customer service skills.
• Deal effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise and firmness.
• Demonstrate an understanding of, sensitivity to and appreciation for the diverse ethnic, socio-economic, disability and gender diversity of guests and staff attending or working with the CCAE.

Nice To Haves

• Demonstrated interest in the performing and /or visual arts is preferred but not required.
• Experience and comfort with Two-Way radios is preferred, but not required.
• Ability to work varied shifts (e.g., morning, nights, and weekends) preferred.

Responsibilities

• Providing exceptional customer service and patron direction, escorting patrons as needed.
• Ensuring safety of venue for attendance by the public, and patron safety.
• Responding to special requests from patrons.
• Carrying and distributing house program boxes.
• Assisting in lobby set-up and preparation before and after shows.
• Maintain a professional, neat and well-groomed appearance, adhering to CCAE uniform requirements.
• During pre-event briefs, updating volunteer ushers regarding event-specific information.
• Pre-event, Event, and Post-event supervision as needed; checking up on volunteers periodically.
• Record volunteer attendance and notes regarding attendance on Head Usher Report.
• Train volunteers on house policies and procedures.
• Maintain and complete Head Usher Report before, during and after events.
• Establish and maintain effective work relationships with other departments and those contacted in the performance of required duties.
• Demonstrate an in-depth knowledge of all venues within the CCAE campus and a good understanding of evacuation procedures from all points within each venue.
• Other duties as may be deemed necessary by the direct supervisor.