Budget Environmental Hiring for Customer Service Representative at Hamilton, ON Full Time

Position: Customer Service Representative

Location: 375 Gage Avenue North, Hamilton Ontario

Status: Full Time Permanent

Summary

The Customer Service Representative sells Budget Bin’s services to prospective and established customers. Whether at the counter, on the phone or through email or fax, this role determines customer’s needs by answering questions, creating solutions, and ensuring a smooth and quick sales process. The Customer Service Representative is also responsible for meeting established sales quotas, closing new customers opportunities, growing sales with current customers, and increasing customer satisfaction. Must be knowledgeable of the organization’s policies, procedures, practices, and services.

Responsibilities

Communicate with customer across Southern Ontario by answering all incoming calls, e-mails, and other customer requests

Process manual and electronic orders and follow up on those orders to ensure orders are processed by established customer cutoff times

Continuously work to reduce errors and identify areas for improvement within workflow processes

Committed to maintaining the company core focus of providing exceptional customer experience. This includes meeting customer retention goals and being able to communicate to and work with the Customer Service Manager to resolve unique customer issues

Become a subject matter expect on the Budget Bin Rental Program & Customer Standards, knowledge of customers, and pricing

Effectively communicate pricing and service terms and conditions and promote other Budget Bin’s business opportunities, referring internally as appropriate

Effectively use Budget Environmental Disposal Inc’s sales software tools (i.e. prospect and customer database, Soft Pak, pricing resources, etc.)

Propose customer solutions that are compliant with appropriate local, provincial, and federal regulations.

Achieve performance goals as set out by management team

Develop personal capabilities using existing training opportunities

Participate in scheduled training of system enhancements, applications, products, new processes, and procedures

Liaise with internal teams such as sales, operations, and finance to identify areas for customer experience improvement and enlist Management support as needed

Specific Skill Requirements

Working knowledge of the waste recycling industry

Customer service oriented (friendly, courteous, proactive, and helpful)

Excellent communication skills (active listening, verbal and written)

High level of detail & quality of work output

Works well under pressure, enjoys a challenging and fast paced environment

Ability to recognize and resolve issues independently and/or with assistance

Consistently exhibits high level of motivation and sense of urgency

Action oriented, displays resilience, and delivers results

Ability to prioritize and achieve performance goals as set out by management

Strong time management and organizational skills – speed, flexibility, and agility

Demonstrates a collaborative approach when working with others

Enjoys working in a team environment

Ability to problem solve and see an issue through until the end

Demonstrates a willingness to learn and adheres to Budget Environment Disposal Inc’s core values

Computer proficiency on a variety of systems including but not limited to: Internal order management system, Microsoft Office (Word, Excel, and Outlook)

Ability to identify and escalate issues to management team

Contribute to providing a safe work environment

Budget Environmental Group is committed to Employment Equity and Equality and maintaining a diverse workforce. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Human Resources Team at [email protected]