The Croo Group Hiring for Customer Service Representative at Barrie, ON Full Time

Job Description

Looking for the most exciting job of your life? Croo is a growing Montreal business. We are looking for Canadian’s top customer service representative to work directly with our operation team leader.

At Croo we are developing and selling a new generation of business communication solutions and we already have a record of success with major business customers in the U.S. and Canada.

If you want to see tangible results for your work and say with pride, “I helped build this!” we need to talk.

Responsibilities and Duties:

What does a typical day look like? Trick question. We’re a startup and there is no such thing as a typical day! But here are some of the things you’ll likely be doing in the first few months.

• Support by phone and email

• Generate sales among client accounts, including upsetting and cross-selling

• Develops and maintains long-term relationships with accounts

• Makes sure clients receive requested products and services in a timely fashion

• Communicates client needs and demands to employer company

• Identifies opportunities to grow business with existing clients

• Coordinate with staff members working on the same account to ensure consistent service

• Service multiple clients concurrently, often meeting deadlines

• Keep records of client transactions

Qualifications

• Multitask

• Attend to detail

• Communicate well both verbally and in writing

• Display empathy and emotional intelligence

• Listen carefully

• Negotiate

• Solve problems

• Think strategically

Work Schedule :

• 37.5 hours (between 8am to 6pm – Monday to Friday)
• Work from home, with 2-3 group activities (paid travel) per year at the Head Office in Montreal.

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Salary: $19.00-$25.00 per hour

Additional pay:

• Bonus pay
• Commission pay

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Secondary School (required)

Experience:

• customer service: 5 years (required)

Language:

• English (required)