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Australian National University Hiring for IT Service Desk Officer Job at Canberra Full Time
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Classification: ANU Officer 4 (IT)
Salary package: $67,731 – $72,278 per annum plus 17% Superannuation
Salary package: $67,731 – $72,278 per annum plus 17% Superannuation
Term: Continuing, Full-time
- Entry Level ICT Support role within an ICT Service Desk environment;
- Unique user-centric environment;
- Exposure to 3rd level support technologies;
- Contribute to the future direction of customer service excellence for the ANU community; and,
- Ongoing Training and development opportunities.
Position overview
Information Technology Services (ITS) provides corporate IT services to ANU staff, students, and visitors in support of achieving excellence in research, teaching, and public policy. These services include network, communications, computing platforms, data storage, desktop, and mobile access, enterprise systems, student learning environments, and IT security. The work of ITS is coordinated with services provided within and by University Colleges and other Service Divisions to form a cohesive, University-wide information services infrastructure.
The University actively encourages applications from Aboriginal and Torres Strait Islander people.
The ITS Service Desk provides ICT Desktop and Remote support to staff, students, and visitors of the ANU in support of research, education, and administration. Part of the services provided includes support of multiple operating environments (MOE) for all Information Commons (IC) computers on campus as well as for staff, responsibilities related to hardware and software support, Telephony provisioning, and ICT incident management.
ANU values diversity and inclusion and is committed to providing equal employment opportunities to those of all backgrounds and identities.
For further information please contact Tiffany Vincent, ITS Service Desk Business Team Leader, T: 02 6125 3131 E: [email protected]
Application information
In order to apply for this role please make sure that you upload the following documents:
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A statement addressing the selection criteria.
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A current curriculum vitae (CV) which includes the names and contact details of at least three referees (preferably including a current or previous supervisor). If your CV does not include referees you can complete these online when prompted in the application form.
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Other documents, if required.
Applications that do not address the selection criteria may not be considered for the position.