OpenRoad Auto Group Hiring for Service Manager- Mercedes-Benz Surrey at Surrey, BC Full Time

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 20 automotive brands across 25 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

OpenRoad Auto Group is currently seeking to expand our team with a Service Manager at Mercedes-Benz Surrey.

A Career at OpenRoad Means You’ll Enjoy:
Many opportunities for internal growth

Comprehensive healthcare benefits package

Discounted vehicle purchase program

Associate perks program

Company social events

And more!

ROLE & RESPONSIBILITIES

Provide an exceptional customer service experience.

Establish and maintain strong relationships with the service department Associates.

Maximize shop productivity.

Provide support & training for service department staff to promote customer satisfaction and high quality service.

Ensure that customer complaints and misunderstandings are handled in a fair, timely, and professional manner.

Generate and continually strive to increase labour sales by planning and executing ongoing service advertising program.

Ensure that all necessary shop equipment is available, and maintain a safe working condition.

Review quality control procedures on an ongoing basis to ensure all staff are complying with policies and procedures.

Control department budgets and other expenses.

Meet with dealership management routinely to review service department performance, set future performance objectives, plan promotional activities, and discuss additional departmental matters.

This position will be expected to perform other duties as assigned by management.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Previous Management experience in automotive dealership required, luxury brand preferred.

Knowledge of CDK.

Highly self motivated with a proven track record.

Commitment to excellence in customer service.

Strong analytical, organizational and people skills.

Working knowledge of automotive equipment parts and accessories.

Good interpersonal skills, and ability to work effectively with all levels of the organization.

Ability to maintain records and prepare reports using a computerized equipment maintenance system.

Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.

Ability to make sound decisions in a manner consistent with the essential job functions.

Ability to work constructively with members from all departments within the dealership.

Strong professional work ethic.

Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.

https://orag.bamboohr.com/jobs/view.php?id=2940

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US!

We thank all those that have applied. Only those considered for the position will be contacted.