Regional Municipality of Peel Hiring for Senior Business Systems Analyst, Program Solutions at Brampton, ON Full Time

IT Solutions Division

Contract Full-Time; 18 Months

Pay Band: $82,885 to 103,604 per annum

Reporting to the Supervisor, Program Solutions and Support, you are responsible for conducting the analysis activities required to understand the structure, policies and operations of programs across various business units including Accessible Transportation (Transhelp), and to define and maintain an appropriate Service Level Agreement (SLA) that will clarify the future support roles and enable the program to achieve its goals.

The analysis can be conducted at enterprise, program, service, process, project or functional levels. You will elicit the needs in terms of functional, non-functional, information, reporting, key performance indicator metrics, and integration requirements of the technology solution and manage the requirements elicitation activities from the initial stages to delivery of the technology solution.

Responsibilities:
Assist with defining and maintaining operational support models and related roles and responsibilities across Accessible Transportation (Transhelp) business stakeholders, Technology, and external vendor support teams as needed.

Perform requirements management by managing requirements conflicts, issues and changes including appropriate communication between the Technology department and business units including Transhelp to ensure that both the stakeholders and project team remain in agreement and informed on the solution scope.

Prioritize and progressively elaborate stakeholder and solution requirements in order to enable the project team to implement a solution that will meet the needs of the sponsoring organization and stakeholders.

Assess proposed solutions to determine which solution best fits the business need.

Assist with usability and solution acceptance testing to ensure agreed upon requirements are properly supported by the delivered solution.

Conduct Threat Risk Assessment (TRA).

Facilitate creation and maintenance of Disaster Recovery (DR) documentation.

Conduct software assessments and cost benefit analysis to determine if proposed software meets business needs.

Identify gaps and shortcomings in solutions, and determine necessary workarounds or changes to the solution.

Document the analysis outcome using formal techniques such as workflow diagramming.

Use case analysis, process mapping and conceptual information/data modeling amongst others.

Develop/assist with the development of business cases to properly justify projects or efforts intended to bridge the gap between the business needs and an implemented solution.

Translate the functional or user requirements into system concepts and system specifications including the determination of non-functional requirements and technical constraints.

Depending on the type of approach (package purchase – custom development), you may also carry out directly or indirectly activities such as writing of technical specifications for RFPs, solution architecture and design, build, system test or technical acceptance from vendor, user manuals, technical documentation and solution deployment.

Qualifications:
College diploma or university degree in Computer Science/IT/Engineering/Business Administration

A minimum of 5 years’ experience as Business or Systems Analyst

Certified Business Analysis Professional (CBAP) certification from International Institute of Business Analysis

Experience with Intelligent transportation systems (ITS) including dispatch and scheduling capabilities (such as Trapeze) is strongly preferred

Aware of enterprise GIS and AVL solutions, model driven architecture (MDA), and service oriented architecture (SOA) and UML modeling notations

Extensive experience in leading requirement workshops and conducting Joint Application/Analysis Design (JAD) sessions

Expertise in all aspects of the software development life cycle along with strong organizational and presentation skills

Practical knowledge of agile methods and traditional (waterfall) methods

Aware of best practices in information technology service and solution delivery such as BABOK, PMBOK, COBIT, ITIL with some project and vendor management skills

Understanding of the following software development and design tools would be considered an asset: Oracle, Salesforce, GitHub, Web Services, SharePoint, SQL Server, XML, Sparx Enterprise Architect or similar UML or design and analysis tool, Toad, Erwin, DB Scripting (PL_SQL, Transact SQL), Crystal Reports and other similar application development, reporting, and integration tools

If this opportunity matches your qualifications and experience, please apply on-line.

Location: In this role you will have the ability to work remotely and attend on-site when required based on operational requirements at the 10 Peel Centre Drive, Brampton worksite. The frequency of on-site activities may vary on a weekly basis and based on operational requirements. Your remote work location must be located within the province of Ontario.

Hours of Work: 35 hours/week

Interview: Our recruitment process will be completed with video conference technology.

As part of the Region’s ongoing commitment to health and safety, there are enhanced Covid-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.

New employees who commence employment on or after October 1, 2021 are required to be fully vaccinated against COVID-19 as a condition of employment. Being fully vaccinated is determined as the status of having received the full series of approved vaccines (both doses of a two dose vaccine series, one dose of a single dose vaccine series) and any additional doses required and approved by Health Canada and having satisfied the full post vaccination period required to ensure vaccination efficacy. The Region of Peel reserves the right to request proof of vaccination at any time. Acceptable proof includes an Ontario Ministry of Health COVID-19 vaccine receipt which you can obtain through the Provincial portal https://covid19.ontariohealth.ca/, or other government-issued vaccine passport or certification.

The requirement to be fully vaccinated is subject to the Ontario Human Rights Code. If you are not fully vaccinated, a documented medical reason provided by a physician or registered nurse and time period for the medical reason may be accepted.

About Us:
The Region of Peel serves more than 1.4 million residents and approximately 173,000 businesses in Brampton, Caledon and Mississauga. We deliver a wide range of resident focused services across the Region.

Our 20-year vision for Peel is “Community for Life.” Our goal is to create a place where everyone enjoys a sense of belonging and has access to the services and opportunities needed to thrive in each stage of their lives. Our 2015-2035 Strategic Plan outlines the work we’re focused on to bring this vision to life.

To learn more about the Region of Peel, explore peelregion.ca.

Additional Information:
The Region of Peel is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

The Region of Peel is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact [email protected]. We encourage applications from all qualified individuals; however, only those under consideration will be contacted.

Please be advised, the Region of Peel uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.