Worldline Hiring for Terminal Support Engineer Job at Melbourne Full Time

The Opportunity

As a technical 2nd level supporter, you are responsible for the conscientious and customer-oriented processing of technical inquiries regarding our Point of Sale systems. Software piloting and rollouts are just as much a part of your job as software defect management is, in this varied and dynamic environment.

Your day-to-day responsibilities include:

• 
  Installing and maintaining Point Of Sale systems, software and interfaces

• Liaising with suppliers and coordinating activities with support partners. Creating operating manuals, checklists, and training manuals / materials

• Championing daily operational coordination between customers, internal IT and specialist departments (including operational emergencies)

• Solving hardware, software, network, and communication problems in POS systems and related applications

• Contributing to projects, to the introduction of new services and to extraordinary events

• Organizing mass rollouts of terminal software, administration, creating and updating tickets

Technical skills we can’t do without:

• At least 3 years of exp supporting hardware / software
• Min 2 years exp working with or supporting OEM and or bespoke software/hardware within the payments industry
• Several years of experience in application support, release and defect management
• Solid experience with troubleshooting POS hardware & terminal software, network and communication problems (incl. TCP/IP and GPS)
• A relevant tertiary qualification
• Ideally Microsoft Network certification, and or CompTIA certs such as A+, Network+, Cloud+