Edith Cowan University Hiring for Future Students Officer Job at Joondalup Full Time

Our Future Students team service ECU’s Prospective Students with the provision of course advise, guidance on admission requirements and entry pathways, and fees and scholarships. As a team, we handle a wide range of enquiries through a variety of channels, including face to face interactions, calls, emails, online chat, social media and representing ECU at events. We are a passionate team and pride ourselves on providing exceptional customer service.

We are now looking for people who are interested in casual employment to help support our Future Students teams. Please note that hours will fluctuate during off-peak and peak periods.

The Role

Day-to-day tasks of a Future Students Officer will include:
Answering course enquiries from international and domestic students

Deliver exceptional experience in every interaction

Be diligent in recording interactions and following up with enquiries

Providing accurate & relevant information in an efficient manner

Preparing for and attending events

Other duties as required

Selection criteria

Have a genuine passion to help students transform their lives through higher education

A positive attitude and strong advocate of ECU

Strong communication/ interpersonal skills

Experience in customer service

Ability to work well under pressure and multi-task

Valid working rights in Australia

Ideally have experience with Customer Relationship Management (CRM) software, such as Salesforce or similar

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry and Personal Excellence.

Benefits & Remuneration

This casual position attracts a remuneration of $37.73 per hour plus superannuation.

ECU has an Award-winning Health and Wellness Program and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.

For information on the benefits of working at ECU, please visit our website Employment Opportunities Overview.

Contact

Interested applicants are welcome to email Kim Dekker (Team Leader, Future Students) on [email protected] for more information.

How to Apply

Please upload your resume along with a statement (maximum of two pages) addressing the criteria listed above, as well as your work availability from Monday to Friday (noting hours may range from 8am to 7pm)

Closing Date:
Applications close on Sunday, 6th February 2022 at 11:30pm AWST .

PLEASE NOTE:
APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.

#LI-DNU

ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.