The Estée Lauder Companies Hiring for Customer Service Representative at Canada Full Time

Supporting our Aveda brand, this position will ensure all contacts receive efficient and courteous service while providing information in response to inquiries about products and services. The successful candidate is expected to perform the below duties at the high level of customer support and resolve more complex situations prior to escalating to management.

Customer Service/Logistics/Returns/Claims

Primary contact for salon customers

Process orders efficiently utilizing SAP and Empowered ordering with a focus on exceeding expectations of our customers

Responsible for processing orders, credits, debits, returns requests efficiently while achieving service fundamentals and sales goals utilizing expertise of concepts, practices and procedures

Efficiently respond in a professional manner to all inquiries from internal and external customers and follow up on resolution.

Provide comprehensive product knowledge, launch information, and use suggestive selling techniques resulting in increased sales and profitability for our customers and Aveda

Able to perform duties within the following areas: Logistics, Returns, Salon Closings

Primary contact for predetermined key accounts

Monitor order status and shipments

Possess extensive knowledge of account requirements

Partner with field teams to achieve mutual goals

Relies on experience and judgment to plan and accomplish goals

Performs a variety of tasks with limited supervision.

Empowered Ordering

Ability to troubleshoot and answer any questions for Empowered Ordering via phone and email.

Qualifications

Post-Secondary Degree or Diploma required

3+ years of previous experience in a related field

Excellent customer service, verbal and written communication skills

Proficient software knowledge using Excel, Word and SAP

Self- motivated and able to work in a fast-paced environment

Set and maintain the highest level of service for our customers

Problem Solving Skills

Job: Customer Service

Primary Location: Americas-CA-ON-North York

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 222050

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.