CAPA The Global Education Network Hiring for Manager of Program and Student Services Job at London, England Full Time

Manager of Program and Student Services, London

About CAPA
CAPA The Global Education Network is committed to academic excellence, integrity, and innovation in learning abroad. Our mission is to provide meaningful experiences that challenge and inspire students to analyse and explore complex political, cultural, and social landscapes within urban environments. Through our commitment to personalized learning, global connections via technology and collaborative learning communities, we prepare students to live and work in a globally interdependent and diverse world. CAPA The Global Education Network is headquartered in Boston and operates programs in Dublin, Florence, Sydney, and London.

Justice, diversity, equity, and inclusion are fundamental to the mission, structure, and operations of CAPA The Global Education Network. We strive to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence. CAPA does not discriminate against any employee or applicant because of ethnicity, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or related condition including breastfeeding, or any other basis protected by law.

Reports To
Director of Program and Student Services

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Location*
CAPA London Study Centre in South Kensington

Job Overview
This leadership role in our London study centre supervises the high performing Program and Student Services Team and leads the custom and direct enrol programs. In partnership with the Director of Program & Student Services, the Manager ensures the delivery of high quality CAPA London programmes.

Responsibilities
Management:

• Together with the Director, lead the Program and Student Services Team, promoting a work environment that fosters a spirit of teamwork and unity that generates cohesiveness, support, and working effectively together to enable team members to succeed.
• Facilitate meetings and interactions that appreciate diversity, allow for disagreement over ideas, conflict and expeditious conflict resolution
• Empower team members to take responsibility for their jobs and goals, providing mentoring and coaching to encourage success
• Collaborate on the development, implementation, and revision of team policies and protocols
• Participate in recruiting, hiring, on-boarding, and training new team members
• Work with the Director to identify, source, and in some cases, provide training for the team
• Support the Director with the hosting of site visitors, including administrators and officials from US universities
• Together with the Director and the team, ensure regular assessment of the program delivery to ensure quality
• Manage important vendor relationships
• Participate in cross team and cross location work to advance CAPA initiatives

Custom programming:

• Collaborate with the Director of Program and Student Services, Academic Affairs, and the US-based Custom Program Team to create and deliver innovative, academically rigorous, and value driven programs in London
• Manage contract fulfilment and programme budgets for custom programmes
• Collaborate with the Academic Affairs team to provide advice and guidance to visiting faculty prior to arrival and while in-country
• Compile detailed programme reports and make recommendations based on multiple feedback sources to ensure continuous improvement

Direct Enrol Programming:

• Maintain key relationships with UK HEIs, representing the needs of CAPA London direct enrol students throughout the program
• Lead the operations of direct enrol programs from enrolment to pre-departure, in-country student advising, and post-term evaluation
• Manage contract fulfilment and programme budgets

Student Advising and Crisis Management:

• Provide coaching and support to team members around student advising, managing critical incidents. Intervene when needed to address escalated student advising concerns
• In addition to being part of the regular emergency on call rota, when the Director is on holiday, provide back-up support to the on-call staff
• Uphold CAPA’s disciplinary and reporting processes in agreement with the Director

Qualifications

• An effective communicator with experience leading projects
• Strong emotional intelligence and the ability to recognize the skills and interests within a team
• Demonstrated ability to motivate and inspire greatness from individuals and a team
• Ability to work to tight deadlines and frequently changing priorities, without compromising quality
• Understanding of student health & well-being
• Experience in crisis management and mental health matters a plus
• Bachelor’s degree required

Hours
Full Time Due to the nature of the study abroad field, additional time beyond regular office hours is required from time to time.

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Salary*
Annual Salary Minimum £41,000 – maximum dependent on experience

Job Type: Full-time