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Customer Services & Support
Concert 8 Solutions Hiring for Customer Service at New Westminster, BC Full Time
Our client has an immediate requirement for experienced Customer Service Agents to join its existing team in a Work-From-Home position. Based in Dublin Ireland, the client is a leader in Recycling, Green Waste and Waste Management, providing waste collection and recycling services to business and homeowners across the region.
Reporting to the Manager of Customer Service, you will become a part of their existing team of 40 agents based in Ireland and will work directly with them on a day-to-day basis. You will take incoming calls, emails and chats from customers regarding their waste pick ups, orders, billing, payments and collections.
RESPONSIBILITIES
Ensuring all incoming calls regarding account queries from Customers are answered in a timely fashion
To resolve issues/queries effectively and to escalate to relevant departments where necessary
To establish good working relationships with internal departments
Continuing development of the domestic accounts processes to facilitate a completely streamlined service for our customers
General Credit Control duties
Ad hoc duties as requested by the Household Manager & Team Lead
This is a work from home set-up.
Email your cv to [email protected]
Location: Philippines