NFI Industries Hiring for Customer Service Supervisor at Vancouver, BC Full Time

Essential Duties & Responsibilities :
Supervises CSR and office staff on a day-to-day basis.

Ensures that all CSR’s are trained in data entry.

Coordinates closely with customer service staff to maintain/grow a high level of customer satisfaction through open communications with the customers, operations and senior management.

Distribute procedures and ensures proper training for appropriate personnel after initial account procedures have been completed.

Reviews standard operating procedures (SOP) for improvement.

Ensures that weekend and month end closings are complete.

Produces month end accounting reports and Flash within time limit as set forth by Accounting.

Coordinates end of month efforts to ensure transactional and accessorial billings are completed.

Produces weekly Flash and Accounts Receivable Interface.

Directs all payroll preparation efforts and assure that payroll checks are accurate and on time.

Maintains all payroll records in a confidential and organized manner

Recommends programs to senior management to improve the operation of the office.

Coordinates closely with CSR’s to ensure that a proper audit trail of all customer inventory and billing transactions is maintained.

Reviews personally or audit assigned personnel to check all transactions prior to being finalized.

Audits weekly activity records to ensure accurate productivity.

Coordinates on the distribution of corporate materials as necessary.

Assists General Manager in the development of vacation schedules, work schedules and annual review schedules.

Performs duties or projects as needed by the General Manager.

Requirements:
At least 1-2 years of similar experience

Computer applications including MS Office

Computer applications using warehouse operating system desired

Excellent customer service skills

Excellent analytical and mathematical skills

Excellent oral and written communication skills

Excellent supervisory skills

Excellent training skills

Other:
Must be able to work in varying facility conditions

Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed.

NFI is an equal opportunity employer and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.