Ocean Export Operations Agent Full Time NEW

About The Position

Requirements

• Bachelor’s degree or equivalent experience
• 2+ Years of transportation and/or freight forwarding experience specifically in ocean export
• Working knowledge of spot quotes, LTL, TL, and expedited ground services
• Knowledge of the NMFC and density rating
• Hands-on ability with rating and routing freight
• Understanding of major carriers, including those who serve Canada and Mexico
• Proven track record of building relationships and gaining credibility with customers and vendors
• Advanced knowledge of operating government freight
• Experience working in the USTRANSCOM program a plus
• Knowledge of: FMC, IMCO, ITA, TSA, C-TPAT, HAZMAT, US Customs Border Protection (CBP)
• Functional knowledge of international regulations and compliance procedures in air/ocean freight
• Experience negotiating rates with trucking companies, carriers, and overseas partners, etc.
• Knowledge of international and domestic geography, including countries & major cities
• Intermediate skills with Microsoft Office products
• Excels in meeting deadlines and demonstrates superior time management skills
• Natural ability to multi-task in a fast-paced work setting, strong attention to detail
• Proven analytical, problem-solving skills in a logistics environment
• Ability to work in a time-sensitive environment
• Desire and drive to learn and grow
• Highly motivated team player with an outgoing and positive work attitude
• Well organized, able to plan and effectively set priorities for implementation
• Ability to be flexible as priorities shift
• Demonstrated ability to work in a client centric environment
• Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
• Outstanding communication skills – Excellent verbal and written with an emphasis on listening
• Understanding and responsive to situations that require a sense of urgency
• Consistent in follow-up and follow-through
• Credible with a high level of personal integrity
• Adaptive to ICAT’s core values

Nice To Haves

• Experience working in the USTRANSCOM program a plus

Responsibilities

• Prioritize, schedule, and route shipments for transportation throughout the U.S.
• Handle cargo requirements including spot bidding and GFM knowledge for Government clients, if applicable
• Complete day-to-day coordination, execution, and tracking of shipments
• Schedule and arrange pickups and deliveries
• Book space with carriers
• Negotiate rates with trucking companies, carriers, and cartage agents
• Coordinate and complete documentation between clients, vendors, forwarders, and brokers
• Prepare shipments for turnover to tracking team members
• Prepare quotations for ICAT clients
• Track and trace freight, as well as provide estimated times of arrival and verify piece counts
• Gather proof of deliveries and enter them into the operating system
• Request and enter vendor costs into each shipment and prepare to invoice within the time frame of ICAT policy
• Keep the information in the TMS (operating platform) updated and accurate, including tracking notes, service issues, and vendor issues
• Ensure that all industry and ICAT compliance requirements are met
• Make business decisions regarding the choice of vendor, customer invoice amount, and profit margin
• Provide innovative solutions to customer service issues/barriers
• Create and assist in implementing standard operating procedures and/or automation; make suggestions for increased efficiency
• Develop and assist in implementing creative solutions to enable cost savings and improve margins
• Collaborate with management and the team to establish plans for meeting short- & long-term goals
• Build and maintain strong relationships with customers and vendors
• Join sales calls with key accounts to cultivate relationships
• Work with vendors to negotiate rates and/or handle discrepancies, and service issues
• Act as a Subject Matter Expert for operations questions from various departments
• Work with management to actively participate in team meetings and provide ideas for continued team growth and development
• Be a leader through actions, communication, and mentoring
• May be required to work after hours on call as determined by management
• Perform other duties as assigned