Scardillo Cheese Hiring for Customer Service Representative at Burnaby, BC Full Time

ROLE: Customer Service Representative/Office Administrator

REPORTS TO: SVP Dairy

LOCATION: Burnaby

We are looking for a Customer Service Representative/Office Administrator to join our team. Our Customer Service Representative/Office Administrator will act as the point of contact for fielding customer calls, managing information emails, customer quality issues and much more for all our brands. This role will support our accounting operations with processing and recording all A/R transactions as well as championing various internal processes to drive accuracy and efficiency.

Opportunities

In this role, you will handle all customer questions and requests and ensure they are managed in a courteous and timely matter. Some challenges in this role include being patient, polite, and consistently providing a high level of customer service with all types of customers. Also, it is crucial to stay up to date on product knowledge and effectively resolve consumer issues in conjunction with our internal teams. There will be an opportunity to impact customer experience in a positive way and serve as a brand ambassador for our products. In this role, you will also interact with customers and work with numbers on a daily basis. To be successful in this position, you will need to be comfortable working in a constantly evolving environment and juggling multiple priorities to meet deadlines. There will be opportunities to learn new skills, help develop best practices, and get exposure to other areas of accounting as we continue to expand.

Here is who you are…

Drive & motivation

· You enjoy performing tasks that requires relationship building and interaction with customers

· You enjoy problem solving and providing customers with resolutions

· You enjoy working with numbers and performing tasks that require a lot of organization and detail

· You want to join a progressive family-owned company

Character & ABILITIES

· You are able to deal promptly, professionally, and courteously with others

· You are an excellent communicator who can easily work independently or collaboratively in a team

· You are a motivated self-starter with an optimistic attitude

· You are energized by interacting and dealing with people

· You are a positive and optimistic team player who is collaborative by nature

· You are a quick learner with a process-driven mind and critical thinking skills

Knowledge & skills

· You understand basic accounting principles and how accounting software work

· You have advanced computer skills including MS Office

· You have excellent customer service and relationship building skills

· You have super organizational and excellent attention to detail

· You have a general understanding of Accounts Receivable

Experience

· You have at least 5 years or relevant experience working in a similar capacity

· You have at least 2 years in business to business customer support role.

· You have experience with MS Office with an emphasis on Outlook, Word, PowerPoint

· You have experience with a CRM tool such as Latitude or similar

Nice-to-Have

· Experience in fast paced consumer packaged goods is an asset

· EDI experience

things you will do…

· Receives, reviews and input incoming sales orders. Resolves price discrepancies with purchase orders, and follows up with the customer and/or internal team as required.

· Obtains a bill of lading (BOL) from warehouses and prepares invoices adjustments for customers.

· Handles incoming customers calls and trouble shooting delivery issues

· Provides support to other departments, including preparation of samples for customers.

· Drive excellent results focusing on accuracy and efficiency

· Review customer invoice deductions and file claims as necessary

· Monitor Aging

· Reduce accounts receivable days outstanding to customer terms

· Maintain a log of customer calls and correspondence

· Vacation coverage/relief for other customer service/accounting positions, as required

OTHER

· You might need to work overtime in the weeks leading up to statutory holidays

Reference ID: SC_CSR_20220118

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• You have experience using a CRM tool?

Education:

• Secondary School (preferred)

Experience:

• customer service: 5 years (preferred)

Work remotely:

• No