General Motors Hiring for District Manager in Training Customer Care and Aftersales at Calgary, AB Full Time

This posting will close on Jan. 7, 2022 @ 11:59 PM.

GM of Canada’s Customer Care and Aftersales team is looking to hire a dedicated, independent professional with a sales focused approach to take on an exciting opportunity that has a huge amount of career potential with one of Canada’s biggest and storied automotive companies. In this role, you will develop professionally and gain firsthand knowledge of the Customer Care & Aftersales business by gaining exposure to Business Development, Warranty, Brand Quality, Technical Training, and Parts and Service sales, and Marketing.

You will have direct interaction with senior leadership and learn from experienced professionals in the industry and have the ability to affect the customer experience, bringing value to the company.

The training program, up to 12 months in length based in Calgary, Alberta prepares participants for a District Manager Aftersales (DMA) or District Service Manager (DSM) role which will be based in one of several districts across Canada. To be eligible for the program, all participants must be able to relocate anywhere in Canada.

The Customer Care and Aftersales team plays a pivotal role that leads to greater customer happiness and increased market strength for our brands around the globe. Our work adds appeal to our products and value to our bottom line. Are you ready to take on the challenge?

Note- successful candidates will initially be based out of Calgary, Alberta and will be relocated, with company assistance, to an assigned district within Canada.

Key Responsibilities of a District Manager:
Serve as a key liaison between GM Canada and dealerships across Canada.

Meet Parts Sales, Customer Retention, and Customer Satisfaction Objectives.

Complete and implement Service and Parts marketing and sales promotional activities.

Keep abreast the newest digital media and consumer communication trends.

Collaborate with Dealers to help them provide outstanding sales and service experiences to customers.

Ensure Dealership parts availability & adequate inventory levels.

Professionally challenged every day; taking on a growing responsibility.

Be proactive and bring fresh prospective / ideas to help improve the business.

Get along with Senior Leadership of GM Canada and Dealer Operators, Fixed Operations Managers, and Front-line Dealership Staff.

Additional Job Description

Required skills and Experience:
Unrestricted mobility and ability to relocate anywhere within Canada after successful completion of the training assignment.

Excellent communication, interpersonal and leadership skills.

Outstanding analytical abilities combined with great decision-making skills.

Ability to work independently and in cross-functional team environments.

Valid Driver’s License.

Willingness to travel

Successful candidates will be required to attest to, and be prepared to provide proof of, their vaccination status and that any job offer will be conditional on the candidate being fully vaccinated

Education and Training:
Post Secondary Education required

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteeropportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statement

Accommodation is available for applicants with disabilities. Should you be contacted by General Motors of Canada, please advise if you require accommodation. General Motors of Canada values diversity and is an equal opportunity employer.