Cold Lake First Nations Hiring for Part Time Executive Customer Service Specialist at Cold Lake, AB Full Time

ABOUT US:

Cold Lake First Nations (CLFN) is an approximately 3000 member-strong community, with over 1300 of our members residing on-reserve. Our vibrant Nation operates a primary school on reserve, daycare and community health center. We are a Denesųłiné Nation with reserve lands located near Cold Lake and Primrose Lake. The Dene language, with its various dialects, are spoken across North America, from Alaska to Mexico. Cold Lake First Nations are actively seeking for an enthusiastic Part Time Executive Customer Service Specialist.

DUTIES AND RESPONSIBILITIES:

Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
Immediately escalating serious complaints or issues that you are not equipped to deal with.
Liaising with colleagues or managers to find the best solutions to customers’ issues.
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Maintaining a polite, helpful, and professional manner at all times.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
Familiarizing yourself with new products and services as they are introduced.
Attending workshops and meetings as required.
Providing training to new customer service agents.
Respecting client confidentiality at all times.

Job Type: Full-time

Salary: $38,500.00-$60,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)