Turnitin, LLC Hiring for Relationship Specialist, Higher Education (USA Remote) at Atlanta, GA Full Time

When you join Turnitin, you’ll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let’s make change together.

Job Description

In this role you will manage renewal opportunities in the Higher Education sector. Your objective is to manage the relationship with the customer to ensure their renewal and help them achieve maximum value from our services as well as position upgrades to the upgraded solutions. You will primarily be responsible for increasing Turnitin’s revenue through annual renewals and upgrading their service to our new cutting-edge product.

RESPONSIBILITIES

Manage contract renewals in a timely manner and doing 90, 60, and 30-day follow up to avoid service interruptions.

Build, and execute, proactive account review plans in order to:

Identify opportunities for your customers to expand and increase the value they obtain from our services.

Identify risks for your customers that could jeopardize the value they obtain from our services and define actions to mitigate these risks.

Be creative and proactive in ways to communicate to your customers to make sure your portfolio is regularly informed of the capabilities Turitin can offer.

Communicate and collaborate effectively across all internal teams and including the Professional and Educational Services team to identify their intervention with opportunities that require additional support.

Document account needs and feedback, and share it with sales leadership.

Ensure that accurate monthly, quarterly, and annual forecasts are provided to your manager as required.

Qualifications

BA/BS degree preferred or equivalent experience

Experience in sales development or account renewal preferred

Strong understanding of the educational technology industry

Excellent problem solving and time management skills

Proven ability to work effectively with a team

Self-starter and motivated passionate personality that thrives in a fast-paced environment

Strong interpersonal, communication and negotiating skills

Additional Information

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

Customer Centric – We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.

Passion for Learning – We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

Integrity – We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

Action & Ownership – We have a bias toward action and empower teammates to make decisions.

One Team – We strive to break down silos, collaborate effectively, and celebrate each other’s successes.

Global Mindset – We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. We strongly encourage applications from people of color, persons with disabilities, women, and the LGBTQ+ community, regardless of age, gender, religion, marital or veterans status.