Global Excel Management Hiring for Customer Service Representative – Claims Assistance at Windsor, ON Full Time

In the Customer Service Representative Claims Assistance position at Global Excel Management, you will be responsible for assisting clients over the telephone and via email regarding non-active medical and non-medical travel claims, opening medical and non-medical claims in our claims system, providing policy benefits, responding to general inquiries related to travel insurance policies and assisting clients with their claim status questions.

What does your typical day look like?

Answer inbound calls, emails and texts related to travel insurance policies serviced by Global Excel Management;

Making outbound calls to claimants to support claims processing requirements when needed;

Provide accurate and complete information regarding travel insurance claims by using appropriate software, accurately documenting all client interaction and actions required;

Appropriately handle, communicate and exchange sensitive and confidential information;

Other administrative duties related to the claims process as assigned.

What skills and experience do you need?

High School diploma combined with experience in customer service;

Available to work days, evenings and Saturdays;

One to two years of experience in a customer service-related position;

Clear and effective communication in English or French (written and verbal); other languages such as Spanish are an asset.

When you apply:
If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.

Note: Only applicants selected for an interview will be contacted.

Hourly Wage: 19.50/hour

We offer you:
Global Excel offers more than a position;

We offer a professional future with a competitive compensation including base salary, performance bonus and benefits;

Please reach out to your local HR department if you would like to know more about benefits offered in your site.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website: