City of Barrie Hiring for Revenue Customer Service Representative at Barrie, ON Full Time

Choose Barrie

The City of Barrie is a vibrant, progressive, and growing community with deep connections to our heritage, to nature and to the opportunities surrounding us.

Our community values quality of life; the ability to play year-round with 300 hectares of park space, our beautiful waterfront, our lively downtown core and the nearby hills, wetlands, and forests. We also value connections; to our neighbours and the community, to our road and rail network, and to the opportunity Barrie provides to enjoy life.

Everything Barrie has to offer, from the water we drink to the roads we travel on, has one thing in common – municipal workers. Joining a municipality is one of the most rewarding, engaging, and exciting careers you could choose. It is a career you can take pride in knowing that every day you make a positive impact on an entire community. We are one team, with one goal and we all work together to continue making our community great.

The Opportunity

The Finance Department provides financial leadership, advice and support to the Corporation and assists with the delivery of Council’s Strategic plan through its four essential services: accounting services, corporate finance, procurement and revenue management. The department’s main deliverables include the audited financial statements, coordinating the annual business plan and budget, treasury and debt management, procurement administration and support, property tax revenue management, and water and wastewater revenue management.

The Revenue Customer Service Representative interacts with customers, providing them with information to address inquiries or concerns regarding billing, payments, services and/or account information. Responding promptly, the Revenue CSR assists customers with completing applications, locating and providing information, researching and offering alternative solutions, or resolving their concerns through the appropriate corrections or adjustments to the account, all in accordance with the corporation’s by-laws, guidelines and policies.

Administratively, the Revenue CSR maintains the customer master account information following standard policies and procedures. Records details of customers’ inquiries including comments and actions taken, maintains the customer information database by updating information in the billing system. Prepares any necessary changes or adjustments to the customer’s account, for approval by the Supervisor. Processes customer payments received as a result of the billing process, assists with the processing of all other payments related to the sale or issuance of permits, passes or tags. Applies and maintains the pre-authorized payment program, mortgage company payment plans and the collection functions.

Our Culture and Qualifications of the Job

Corporate Culture

Your workplace values align with our corporate values of Strive, Share and Care and you want to join us in providing exceptional services and programs to build a prosperous, growing and sustainable community

Education (degree/diploma/certifications)

Grade 12 High School Diploma

Completed or willing to complete the Municipal Tax Administration Program (MTAP) (3 units)

Completed or willing to complete the Municipal Administration Program (4 units)

Experience

Two (2) years of demonstrated experience in customer service within an office environment

Knowledge/Skill/Ability

Excellent interpersonal and customer service skills

Good listening skills

Service oriented work ethic

Strong oral and written communication skills

Natural ability to establish rapport with customers

Basic understanding of accounting principles and practices

Superior attention to detail, ability to prioritize and manage multiple tasks

Knowledge in the use of general office equipment and standard office software

Conditions of Employment

Satisfactory Criminal Record Check*

(*Please note that this is a requirement of the position for any new employees to the City of Barrie in accordance with the Police Record Check Procedure . Existing employees will be grandfathered from this requirement.)

Other Important Information

Location: City Hall, 70 Collier Street, Barrie, Ontario

(*Please note that some positions are currently working remotely due to the pandemic restrictions. The City is currently working on a post COVID-19 Workforce Strategy to be launched in early 2022.)

Hours: The normal hours of work are 35 hours per week in accordance with the Collective Agreement.

Wage: This position is within the CUPE Local 2380 Bargaining Unit with the following pay level and 2021 pay range:

Pay Level: Level 4

Yearly Salary: $49,358.40 to $59,113.60 per year

Hourly Pay Rate: $27.12 to $32.48 per hour

Benefits: This position includes single health and dental benefits, prorated paid sick time based on the expected duration of employment, and prorated vacation time based on calendar year and in accordance with the Employment Standards Act .

Don’t meet the credentials as outlined but have years of directly related experience? Please see the City’s Education Equivalency Procedure to determine if you may qualify for equivalency. Further information is available at www.barrie.ca/JobOpps .

Position Equivalency Code: A

Please note that verification of educational credentials will be required from the preferred candidate prior to an employment offer.

The City of Barrie is committed to providing a safe working environment for our employees and members of the public with whom we interact regularly and as such City of Barrie has recently implemented a COVID-19 Vaccination Procedure . This procedure aims to strongly encourage vaccination for all City staff and mandate full vaccination amongst City staff in high-risk worker groups, critical worker groups, or in accordance with provincial directives and within the limits of the Ontario Human Rights Code. All new employees will be subject to the COVID-19 Vaccination Procedure as a condition of their employment.

The City of Barrie is an equal opportunity employer, and we will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process.

Disclaimer: The job posting has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties and responsibilities required of employees to do this job. For full position details, please request a copy of the Job Description by emailing [email protected] .

We thank all applicants and advise that only those selected for an interview will be contacted.