Fortinet Hiring for Software QA Specialist – Customer Success at Burnaby, BC Full Time

Fortinet is looking for an experienced Software Dev QA to join our User Interface Development team to focus on improving overall product quality and customer engagement. As a team member, you will be responsible for triaging product defects reported by our customer support team, confirming bug reports meet high quality standards, and working directly with the development team to ensure a timely resolution of customer issues. You will also be responsible for monitoring and following up on customer feedback on public-facing platform such as Fortinet’s support forum, the Fortinet Developer Network portal, Fortinet’s Q&A site and other social media platforms. This role requires strong networking and product domain knowledge as well as excellent critical thinking and problem-solving skills.

This is an exciting opportunity to work with the latest in web application and networking technologies, such as Security Fabric, Next Generation Firewall, Unified Threat Management, Cloud Security, VPN, Wireless access, and other advanced Firewall features.

Job Responsibilities:
Monitor customer’s feedback and requests on public-facing support forum and turn those request into actionable items.

Monitor and triage new product defect report to ensure each report is clear enough before assigning it to development team.

Trouble-shoot bugs and feature defects using a combination of manual and automated testing techniques.

Identify, document, and track software defects found during customer engagement.

Work closely with developers to ensure defects are correctly identified and fixed.

Improve testing and development processes using various techniques.

Job Skills Required:
Solid networking knowledge (IP stack, Routing, NAT, Firewall).

Experience in software testing including Web application and API testing.

Experience in working with customer engagement and support.

Knowledge of general QA procedures and methodologies, as well as software development fundamentals.

Demonstrated ability to logically and analytically troubleshoot Web application.

Demonstrated ability to write clear and reproducible problem reports, and test results.

Educational Requirements:
A degree or technical diploma in Computer Science, Computer Technology, or related field.

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