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About The Position
The Information Systems Analyst is responsible for the maintenance and support of all electronic equipment, including computer hardware, software, networking, and telephony systems. This role encompasses a broad range of technical support activities, such as physical installation, assembly, configuration, and maintenance of personal computing devices. The analyst works independently to prioritize daily and weekly work orders and is required to perform related duties to maintain all technology and communications infrastructure. While most tasks are completed at the IT building, some responsibilities necessitate travel to other clinics and facilities.
Requirements
- Basic understanding of support ticketing systems; experience with FreshService is a plus.
- Basic understanding of networking principles and devices.
- Five years of general computer installation, maintenance, and repair experience, or an equivalent combination of education and experience sufficient to perform the essential duties of the job.
- Minimum three years of experience maintaining and supporting Windows-based computers, networks, and applications; five years preferred.
- Advanced knowledge of computer hardware and repair.
- Proficient in configuring new laptops and desktops.
- Proficient with Windows 10/11, Microsoft Office, and O365 applications (Outlook, Teams, SharePoint, OneDrive).
- Basic understanding of Active Directory.
- Manual and physical dexterity.
- Valid SC driver’s license.
- Excellent communication, time management, and problem-solving skills.
Nice To Haves
- Field technician experience is a plus.
- A+ certification knowledge is preferred.
Responsibilities
- Provide support for PCs, printers, and network infrastructure.
- Perform installation and modification of PCs.
- Install desktop applications.
- Carry out basic network administration tasks.
- Manage PC and data backups and migrations.
- Maintain an accurate inventory of computers and hardware supplies.
- Create and maintain documentation for all IT processes and procedures.
- Assist the IT Service team with phone support when needed.
Benefits
- Health Insurance
- Tuition Reimbursement
- 403B Retirement & Company matching up to 8%
- Paid Time Off
- Holiday Pay (eligible from day 1)
- Long Term Disability
- Life Insurance
- Employee Assistance Program
- Flexible Spending Accounts