Information Technology Support Engineer Full Time

THIS IS AN ENTRY-LEVEL JOB

Roles and Responsibilities

• Act as first-line responder for IT incidents (desktops, laptops, printers/MFDs, basic network issues) at Tumkur Office.
• Log, update, and close tickets in the helpdesk portal; record clear resolution notes and timestamps.
• Scan/claim QR tags and update the asset registry (department/site/room, model/serial, placement photo).
• Perform basic desktop support: OS/user setup, drivers, common software install, printer mapping, profile/data backup.
• Handle printer/MFD issues or get it repaired through service executive: paper jams, toner changes, basic calibration, vendor coordination for repairs.
• Do basic network checks: cable/port verification, IP/DHCP checks, Wi-Fi SSID troubleshooting, escalate to L2 when needed.
• Conduct preventive maintenance rounds; follow SOP checklists and submit PM reports on time.
• Guide users (in Kannada & English) on ticketing, asset tags, and simple self-help steps.
• Escalate P1 issues per the defined ladder and follow through to closure.
• Keep documentation up to date: site logs, asset changes, handover notes, and daily status updates.
• Support onboarding/offboarding (accounts checklist, device handover/return, wiping and re-tagging).
• Ensure safety & data-handling hygiene (no unattended logged-in machines, basic privacy practices).
• Coordinate with external vendors (ISP/printer OEM) and track SLA/MTTR metrics.

Qualification

Minimum Qualification

• Any computer knowledge/course (e.g., basic hardware/software training, diploma, or equivalent hands-on experience).

Preferred Qualification

• B.C.A or B.E (Computer Science/Information Science/Electronics) or equivalent.

Technical Requirements (Brownie Points)

• Basic networking: IP/DHCP, gateway/DNS checks, VLAN/port tagging awareness, Wi-Fi troubleshooting.
• Network tools: ping/traceroute, ipconfig/ifconfig, basic switch port checks.
• Device setup: Windows user profiles, printer drivers, PDF tools, antivirus updates.
• Experience with asset systems (Snipe-IT or similar) and ticketing portals.
• Label/QR workflows: scanning/claiming assets, taking placement photos, reprints.
• Familiarity with Google Workspace (Gmail, Drive) and documenting in Sheets/Docs.
• Reading SOPs and following preventive maintenance checklists.

Language & Location (Mandatory)

• Kannada proficiency is required.
• On-site in Tumakuru (daily presence on-site assigned).
• Mon-Sat: 10 am – 5 pm (2nd and 4th Saturday is off, Holidays as per State Government)