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About The Position
General Plastics is seeking an IT Technician I to join our Information Technology team. This position will assist with internal customer support and is responsible for addressing helpdesk tickets on a large variety of programs and systems. It will include assisting other IT staff members with a variety of tasks ranging from network, wiring, server issues, and other tasks as assigned. This is an entry level position, and we are seeking candidates with similar experience or who have prepared themselves for this profession with education and certifications. The ideal candidate will have some understanding of networking and servers, and computer components, and they will have a focus on providing great customer service. In this role, they will need to have the ability to communicate well with end users and team members alike. This is not a remote position – you will be located onsite at our manufacturing plant in Tacoma.
Requirements
- Strong Customer Service experience
- Excellent communication skills
- Good documentation skills
- High energy and positive work ethic
- Strong Office 365 skills
- Ability to work unsupervised and as part of a team effort
- Ability to lift 50lbs, including carrying items upstairs to the IT office
- Ability to work occasional overtime on projects
- Comfortable with working in a manufacturing setting
- Demonstrated ability to quickly master new, complex tasks
- Two or more years of demonstrated IT experience or equivalent education (Associate’s degree)
- CompTIA A+ certification or the demonstrated ability to get one within 90 days
Nice To Haves
- Linux familiarity
- Databases (SQL) familiarity
- Perform scripting (ideally shell, bash, and PowerShell)
- Networking, including managed L2/3 switches, routers and firewalls
- Virtualization (VMWare, HyperV)
- Supporting and maintaining printers
- Cyber Security familiarity
- Cloud technologies (Azure, AWS)
Responsibilities
- Assist with internal customer support.
- Address helpdesk tickets on a large variety of programs and systems.
- Assist other IT staff members with a variety of tasks ranging from network, wiring, server issues, and other tasks as assigned.
Benefits
- Profit-Sharing Bonus Program paid 3 times per year
- Outstanding Platinum Health Care Benefits including zero premium for medical and vision for entire family & zero premiums for dental for employee
- Company Matched 401K up to 8%
- Employee Assistance Plan
- Subsidized lunchroom food/beverage costs
- Disability & Life Insurance Package
- Flexible Spending and Dependent Care Accounts available
- Generous Earned Time Off Plan starts at 20 days of leave per year
- 9 Paid Holidays