CTS Group is the one the fastest growing cloud technology companies in Europe, providing digital transformation services (Cloud Technology Solutions) and a market-leading software platform (CloudM). Your role will focus on the CloudM part of CTS Group.
CloudM provides one platform to get the most of Google Workspace, Microsoft 365 and other SaaS. Our platform has been used by over 40,000 organizations in 83 countries including the likes of LinkedIn, Uber, Netflix, Booking.com and Spotify.
We have a brilliant team of more than 80 people with offices in Manchester, Australia and USA, as well as across our globally remote workforce. We’re still growing, and that means we need more brilliant people who share our ambition to join our team.
Based remotely or from our Manchester office, the Software Support Engineer will join a dynamic team of Engineers who specialise in providing high-quality support of the CloudM product suite to clients across the globe, ranging from organisations with many thousands of staff, through to small businesses supporting a handful of employees.
The successful candidate will be responsible for providing first-class support to our customers. As an engineer, you will be expected to take ownership of technical incidents & requests as well as communicate ticket escalations to senior members of the Product Support Team.
The successful candidate should be confident communicating with customers at all levels of business including CxO, Leadership, Management, Operational and Technical and have a broad technical background, a natural curiosity to solve problems and a passion to deliver first class customer service.
Full training will be provided on all CloudM products, and as a Software Support Engineer, you will be expected to get your product technical knowledge up to speed rapidly and be self-sufficient at managing your own workload with little supervision.
As part of ongoing check-ins with line management, progression to 3rd line will be reviewed on an ongoing basis throughout the year.
In addition to the competitive salary, you’ll get private health insurance and company contributed pensions as standard.
We have a multitude of other benefits, including a market leading parental leave policies, health & wellbeing initiatives and access to a discounts and rewards programme (including discounted gym membership)
You’ll be invited to the bi-annual international company ‘kick off’ conferences, which are a great chance to meet your colleagues that you don’t see everyday.
Contact us directly at [email protected] for more info.
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