Pivotree Hiring for Manager – Database Services at Ottawa, ON Full Time

Introduction: Our goal at Pivotree is to help accelerate the future of frictionless commerce. We will help lead this change over the next decade because we believe a future where technology is embedded intimately into all aspects of our everyday lives can benefit everyone and will shape the interactions with the brands we love. We will help shape the future of frictionless commerce by working together with some of the best brands in the world and some of the best people in the industry to leverage converging technologies that will make it possible to accelerate frictionless commerce faster than ever. Pivotree provides services focused on the design, implementation, management, and maintenance of complex ecommerce solutions for large enterprises.

We provide the technical skills necessary to enable the effective use of technologies combined with the business context to leverage a solution to solve our clients’ business challenges. We strive to fill the gaps in available technology with our own IP to reduce the barriers to adoption. We enable inclusive, immersive and highly personalized experiences for our clients and their customers. We build our products with a view to productizing and scaling technology to lower the costs and reduce the risks of implementing and managing our integrated solutions.

Each of our solutions starts with reliable and reputable e-commerce and MDM platforms, which run on enterprise grade infrastructure that are customized to meet a variety of client needs, situations, and budgets. Over the next 10 years we will add new categories and capabilities that will define frictionless commerce ecosystems. This is a journey of technology acceleration combined with consumer readiness and adoption. We are looking for people capable of adapting relentlessly to the rapidly evolving world around us.

Position Summary: The Manager, Database Services will lead the teams responsible for the installation, operation and support of database infrastructure and software. This position will be responsible for driving operational best practices, assuring the achievement of Service Level Agreements (SLAs) and ensuring stable and efficient service for our stakeholders. The Manager will work with the business stakeholders, appropriate technology teams, vendors and leadership to ensure that our Database services meet our client’s needs and strategic plans. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly Oracle Database, MySQL and Microsoft SQL Server and other database technologies.

The Manager, Database Services will be responsible for assisting with contract negotiations and management of certain third-party vendors, particularly Atlas off-shore resources, as well as existing contract DBAs. Roles & Responsibilities: • Lead a team with critical responsibilities for managing the Oracle database, MySQL and Microsoft SQL Server infrastructure portfolio of technologies at Pivotree • Oversee and manage PCI compliance and other audit and reporting requirements of the discipline. Ensure that all identified issues are rapidly remediated. Actively collaborate with internal and external audit teams on security and authentication issues • Develop and implement the overall strategic direction for the Database Infrastructure team • Ensure integrity and stability of the services across the enterprise, defining, measuring and driving the achievement of all Service Level Agreements • Drive ITSM (IT Service Management) operational processes and initiatives to improve the stability and efficiency of all systems and services • Architects, designs, and operates all aspects of discipline; troubleshoot and diagnose system problems; manage the identification, location and resolution of problems; approves installations of upgrades and security protocols • Analyzes team functions and evaluates the services provided; develops plan of action and recommendations; identifies milestones and issues to be addressed, and generates reports as required.

• Evaluates, recommends, justifies and ensures the proper toolsets and procedures are implemented, maintained and utilized • Supervises and provides technical leadership and guidance to technical staff and vendors; ensures compliance with policies and regulations, and that all issues are addressed and resolved. • Plans, develops, and designs new projects and maintenance activities, including policies and procedures, operational improvements, and evaluates new technology integration. • Directs and supervises staff and vendors in the completion of projects and operational support activities. • Provide leadership across converged technology platforms.

Ensure effective collaboration is taking place in order to provide high quality customer service. • Ensure documentation of the environment and operational process are maintained and relevant. • Remain abreast of emerging technologies for possible introduction into the organization. • Ensure development and training of the teams on operational practices and service management • Manage vendor relationships in all related technologies so that services are delivered to us effectively and efficiently.

• Cost effectively manages departmental resources to budget and project timelines. Key Skills and Competencies: • Extensive technical database management experience including configuration, administration, and performance tuning of Oracle, MySQL, MS-SQL • Experience leading teams that are geographically dispersed • Exceptional leadership and team building skills with a track record of recruiting, developing and retaining top talent • Demonstrated skill analyzing business requirements and translating to appropriate implementations and developing written or specifications/requirements • Experience in successfully managing outside partners as part of managed services organization including contract negotiation and strategic partner relationship management • Excellent interpersonal and cross-functional communication/collaboration skills. Ability to effectively communicate ideas to others and invite/consider input from others • Team oriented approach as demonstrated by the ability to build strong and open working relationships across organizations • Prior experience with professional services, enterprise software, hosting, public cloud infrastructure, and/ managed services • Ability to respond to rapidly changing situations Pivotree is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.