GoodLife Fitness Hiring for Fit4Less HubHelp Specialist – Fit4Less London Home Office at London, ON Full Time

FIT4LESS HUBHELP SPECIALIST

Who is a HubHelp Specialist?

At Fit4Less, we aim to provide affordable fitness in a no judgement environment to every person in Canada. The role of the HubHelp Specialist is to support Fit4Less members and its Operations teams with this vision.

Job Summary:
As a Specialist, you will work closely with the Administrative Systems Manager to ensure the daily operations performed by the team are done so in a seamless and efficient manner. You are responsible for reviewing, troubleshooting and solving complex issues reported by the Fit4Less team. As a HubHelp Specialist you are analytical and knowledgeable, with strong problem-solving skills.

Provide support to Members of the HubHelp team as required.

Solve complex and challenging issues reported by the Fit4Less team.

Track and report operational issues related to administrative systems used within the HubHelp team.

Run weekly meetings to;

Identify and prioritize issues;

Assign responsibility and action items;

Maintain and demonstrate a broad understanding of all administrative systems used by the HubHelp team

Train Associates on new or changed processes.

In the absence or in support of the Administrative Systems Manager:

Work closely with the Operations Manager to ensure operational objectives related to administrative systems and processes are met

Work closely with the Director of Business Operations and make recommendations for improved processes across all administrative systems

Work closely with the IT and Operations teams to test new products and services as they relate to administrative systems

Perform daily analysis of billing and quality assurance reports; escalate trends or discrepancies in a timely manner; working closely with the finance, accounting and billing teams as required

Act as a subject matter expert to support both members and internal teams with Fit4Less products and services; play an active role in the analysis of new products and services being considered

Review all refund and financial exception requests prior to final approval

Train and onboard new Associates.

In the absence or in support of the Operations Support Specialist:

Support the Operations team with Member complaints, escalations and items of an urgent nature.

Monitor and respond to member questions, complaints and requests made through all social media channels

Work well under pressure and maintain composure while handling difficult situations

Effectively communicate in a friendly and professional manner

Attend and actively participate in team meetings across all departments

Our Ideal Fit4Less Candidate:
Leadership

Problem-solving

Critical thinking and strong analytical skills

Attentive to detail and accuracy

Clear and effective communicator

Resourceful

Strong time management

Willingness to learn

Adaptable

Ability to use discretion

Ability to build and maintain professional working relationships across the organization

Standard Microsoft Office productivity tools (Word, Excel, PowerPoint, Outlook)

Previous experience with ticketing systems an asset

2+ years of management experience

Previous success in a customer service, collections or accounts receivable role

Knowledge of Fit4Less or GoodLife administration, policies and systems an asset

Fitness industry experience an asset

Minimum 2 years in an office environment

Working with Fit4Less Gives You:
Opportunities for advancement

Free Fitness membership

Fun and energetic atmosphere to come to every day!

At Fit4Less, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.