Enviro EZE Transport Inc. Hiring for Customer Service Representative at Wallenstein, ON Full Time

Position: Customer Service Representative

Location: Wallenstein ON with the ability to work from an established home Office

Reports To: Customer Service Manager

Responsibilities:

· Partners with the dispatcher and sales teams to meet and exceed our customers’ expectations.

· Act as the liaison between Enviro-Eze and our customers.

· Provide timely and accurate information to incoming customer order status and service knowledge requests.

· Provides timely feedback to appropriate company personnel regarding service failures or customer concerns.

· Enter customer transportation orders from email correspondence or phone calls.

· Communicate with customers regarding shipment status, delays, or any other issues as they arise.

· Communicate with dispatchers regarding shipment details and act as a liaison between dispatch and customers.

· Act as main contact with customers until shipment is completed and refer them to other departments regarding past shipments when necessary

· Other duties as assigned.

Experience, Education, Skills and Knowledge:

· A self-starter, who is disciplined and effective at problem solving.

· Excellent communication skills including effective listening skills are necessary to determine the needs of our customers.

· Good organization and time management skills are required.

· Proficient in Microsoft Word, Excel and Outlook and generally comfortable with computers and learning how to utilize pertinent software programs.

Please forward resume by email no later than Nov 26, 2021

Thank you to all that apply, only those selected for an interview will be contacted.

At Enviro-Eze, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported.

Reference ID: CSERV

Application deadline: 2021-11-26

Job Types: Full-time, Permanent

Salary: $45,000.00-$50,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Work from home

Schedule:

• 8 hour shift
• Day shift
• No weekends

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)

Work remotely:

• Yes