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About The Position
Perform numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier’s checks while promoting the bank’s products and services and providing excellent customer service.
Requirements
- High school graduate or equivalent.
- Understanding of Bank operations preferred.
- Mentor Program, All required training and webinars in 90-day plan, GS3 Program, Precision, Integrated Teller – Advanced functions (split, cash advance, CC, etc.), CTR/MIL understanding, IVIEW, Product Knowledge, SCO, ATM Balancing, WITS/Wires – min. domestic, Risk Management Skill, Dual Control.
- Good communication skills.
- Professional appearance, dress, and attitude.
- Good math skills.
- Good typing skills.
- Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
- Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
- Ability to perform basic math skills, use decimals to compute ratios, percentages, and to draw and interpret graphs.
- Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; And define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
- Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.
- Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.
Nice To Haves
- At least one year of related experience/cash handling preferred.
- Previous Teller experience preferred.
Responsibilities
- Represents the bank in a courteous and professional manner.
- Receives and processes deposits.
- Receives and processes loan payments.
- Cashes checks and other negotiable instruments for clients.
- Examines documents for endorsements and negotiability.
- Processes transfers between accounts.
- Sells traveler’s checks, official checks, and money orders.
- Processes credit card cash advances.
- Verifies and balances cash daily.
- Detects and resolves discrepancies promptly.
- Offers other Bank products to meet customer needs and strengthen the relationship.
- Has no more than one proof error within a 30-day period.
- Follow Teller procedures consistently and adheres to compliance requirements.
- Ensures that client requests and inquiries are promptly resolved.
- Operates online teller terminal.
- Maintains privacy of customer information.
- Ensures that the Bank’s quality reputation is maintained and projected.
- Assists area personnel as required.
- Assists with training or orientation as needed.
- Keeps supervisor informed of area activities and of any problems or concerns.
- Completes required reports and records accurately and promptly.
- Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.
- Performs night drop functions as assigned.
- Performs related clerical duties as assigned.
- Ensures that work areas are clean, secure, and well maintained.
- Cross sells Bank products and services.