Hydro Hiring for Customer Service Representative at Mississauga, ON Full Time

Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries, and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standard profiles, to advanced development and manufacturing for most industries.

Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 35,000 employees in more than 140 locations.

Hydro is committed to leading the way in shaping a sustainable future and in doing so, creating more viable societies by developing natural resources into products and solutions in innovative and efficient ways to industries that matter.

Customer Service Representative – Mississauga, ON – Canada

The Customer Service Representative will report directly to the Customer Service Manager in Mississauga, ON.

Key responsibilities

Customer purchase order processing.

Order entry, order acknowledgment, part set-up, pricing verifications.

Ownership of customer accounts and communications via phone and email.

To adapt and cover as a backup source for other accounts when necessary.

Preparing of quotations and follow up.

Entering requisitions.

Customer complaint reporting and resolution.

Maintenance of files.

Other duties as assigned.

Key requirements

Work Experience

2-3 years of Customer Service experience minimum.

Extrusion/Manufacturing Customer Service experience desirable.

Education

Two-year business or related degree preferred, as well as previous telemarketing/customer contact and excellent computer skills.

Functional/Technical Knowledge

Working knowledge of AS400 an asset Team player.

Organized/self-starter/detail oriented is a must.

Excellent customer service and communication skills.

Telephone and email proficient.

Adaptable to change.

Strong math skills.

Other

Ability to work with a team and independently.

Fluency in English, any other languages a plus.

The appropriate candidate for this position is results oriented, team player, self-starting, dynamic, flexible, and strongly motivated to succeed and deliver.

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. Hydro welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.