Log In
Sign Up
Accounting / Finance / Accounting / Finance
ACT Government Health Hiring for Administrative Service Officer 2/3 – Client Services Officer Job at Canberra Full Time
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Description
Job: General/Administrative
Salary Range: 59,016.00 – 71,963.00
Contact Name: Anne Folger-Pleuger
Contact Email: [email protected]
Closing Date: 15/Nov/2021, 6:59:00 AM
Administrative Service Officer 2/3 – Client Services Officer (Job Number: 01YSW)
Description
Directorate
Canberra Health Services
Branch
Operational Support Services
Section
Client Services
Position Number
21401
Position Title
Client Services Officer
Classification
Administrative Services Officer Class 2/3
Vacancy Type
Temporary full-time
Duration
Nine months with the possibility of extension and/or permanency
Location
The Canberra Hospital, Garran ACT
Base Annual Salary
$59,016 – $71,963
Contact Officer
Anne Folger-Pleuger 0481 005 604 [email protected]
Closing Date
15 November 2021
Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind
Under current Public Health Emergency Directions all Canberra Health Services staff are required to have received at least one COVID-19 vaccination by 29 October and be fully vaccinated by 1 December 2021.
In order to be eligible for employment with Canberra Health Services you will be required to provide evidence of vaccination against COVID-19 by way of a Vaccination Certificate or provision of an authorised exemption, for consideration. Please ensure you include this information with your application documentation.
POSITION OVERVIEW
Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website: https://www.health.act.gov.au/
The Infrastructure and Health Support Services (IHSS), Operational Support Services (OSS), is responsible for the provision of a range of Client Services (CS) to support the operations across various Canberra Health Services (CHS) locations. The branch is committed to the CHS vision, role and values.
Under limited direction, the Client Services Officer will deliver a range of services to consumers which includes but is not limited to responding to face to face and phone enquiries about patients, providing directions to consumers visiting CHS facilities, facilitating accommodation requests and bookings for outpatients and their carers, conducting non-cash financial transactions, and other administrative duties as required.
Client Services Officers are expected to work positively and collaboratively with colleagues and other business units across CHS, be supportive and flexible, and demonstrate exceptional customer service at all times.
DUTIES
Under limited direction of the Business Support Officer you will deliver a range of services to consumers which includes but is not limited to responding to face to face and phone enquiries about patients, providing directions to consumers visiting CHS facilities, facilitating accommodation requests and bookings for outpatients and their carers, conducting non-cash financial transactions, and other administrative duties as required. You will:
- Provide a welcoming and professional reception experience for all callers and visitors to the Canberra Health Services Information Hub in accordance with the requirements of the Health Records (Privacy and Access) Act 1997, the Information Privacy Act 2014, the Territory Records Act 2002, and the Freedom of Information Act 2016.
- Facilitate and coordinate both on and off-site accommodation for eligible consumers, doctors and students. This includes but is not limited to:
- Making and maintaining room reservations;
- Maintaining guest accommodation database;
- Facilitating financial transactions including processing payments; and
- Management of accounts in arrears and debt collection activities.
- Prepare finance and occupancy reports and conduct daily end of shift reconciliations.
- Conduct inspections of premises and report any maintenance requirements through appropriate channels.
- Work on a rotating roster system including early morning and late evening shifts, across seven days per week.
- Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.
ABOUT YOU
CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as Lesbian, Gay, Bisexual, Transgender, Intersex, or Questioning (LGBTIQ) are particularly encouraged to apply.
Behavioural Capabilities
- A high degree of integrity and discretion, maintaining confidentiality at all times.
- Highly developed organisation and time management skills and ability to take initiative.
- Ability to work independently under broad direction and prioritise and coordinate activities to achieve outcomes within tight timeframes.
- Flexibility, adaptability and confidence working within a rapidly changing environment.
Position Requirements/Qualifications:
Previous experience in front line customer service is highly desirable.
Have an understanding of how the National Standards and Quality Health Service (NSQHS) indicators align with this role.
Fulfil the responsibilities of this role as detailed in the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.
Please note prior to commencement successful candidates will be required to:
Undergo a pre-employment National Police Check.
NOTES
This is a temporary position available for nine months with the possibility of extension or permanency.
WHAT YOU REQUIRE
These are the key selection criteria for how you will be assessed in conjunction with your resumé and experience:
- Demonstrated experience in a frontline client/customer service environment with an ability to remain calm and portray a professional image, including ability to work well under pressure.
- Experience in the processes required for the collecting, reconciliation and banking of money.
- Demonstrated experience using a variety of computer and keyboard applications, including accounting databases, with fast and accurate data entry and a strong attention to detail.
- Demonstrated ability to communicate effectively both verbally and in writing, to deliver exceptional customer service to diverse clients and stakeholders within a team environment.
- Demonstrates understanding of, and adherence to, safety and quality standards, work, health and safety (WH&S) and the positive patient experience. Displays behaviour consistent with CHS’s values of reliable, progressive, respectful and kind.
HOW TO APPLY / OR WANT TO KNOW MORE?
Applications must be submitted through the e-recruitment system. Applications must include a copy of a current resumé, and
A response to the selection criteria under “what you require” in no more than two pages.
Where possible include specific relevant examples of your work.
CHS Contact: Anne Folger-Pleuger, Assistance Director Client Services, 5124-4228
Job: General/Administrative
Salary Range: 59,016.00 – 71,963.00
Contact Name: Anne Folger-Pleuger
Contact Email: [email protected]
Closing Date: 15/Nov/2021, 6:59:00 AM