Maple Grove Hot Springs & Retreat Center Hiring for Hot Springs Host Managers at Thatcher, Idaho Full Time

CENTER HOST MANAGERS

Maple Grove Hot Springs and Retreat Center is a 45 acre, fully off-grid eco-center along the Bear River and Oneida Narrows Reservoir.  We offer 4 hot spring pools, a 30’ group retreat yurt, glamping accommodations in yurts, canvas, cabins for over 30 guests, riverfront beach, hiking trails, paddleboard/kayak rentals, reception lodge/bathhouse, and more.

We believe personal wellness requires community support, that wildland teaches powerful lessons, and that human growth is rooted in new experiences. Maple Grove commits to its employees a nurturing work environment and the tools to achieve personal and professional success. Maple Grove is committed to creating and inspiring a nature-based guest experience, which begins and ends with the hard work and dedication of our amazing staff.

Maple Grove Center Host Managers

Maple Grove On-site Hosts are often a couple, partners, or  2 friends who work as a team filling one position.  They oversee the center functions and guest experience while on-site. While on-site, they are the executive presence tasked with representing the intention and service of Maple Grove. They will be an integral member of the founding team of conservationists, healers, explorers, artists, and builders dedicated to the revival of historical hot springs in the pristine landscape of Southern Idaho.

Commitment:           Dec 15, 2021 – June 2022

Work Schedule:        Rotating 7 days on, 3 days off 

Start Date:                Dec 15, 2021

Key Responsibilities

• Directly supervise and be accountable for all aspects of on-site Maple Grove Hot Springs Retreat operations when the General Manager not present

• Ensure guests have an exceptional “one-of-a-kind” Maple Grove experience

• Maintain and builds relationships with property neighbors, local communities, and key partners

• Be a Maple Grove representative upholding our vision and core principles

Guest Management

• Interact with guests to ensure total satisfaction with resort services

• Ensure accurate communication of information to guests regarding resort services, facilities and operating hours, as well as provision of appropriate collateral materials to guests as needed

• Maintain consistent standards of guest orientation and escorted arrival tour procedures

• Ensure guest satisfaction through the appropriate resolution of all issues and complaints

• Ensure guests comply with retreat rules and guidelines at all times

Property Management

• Oversee maintenance and upkeep of hot springs, River House, grounds, resort accommodations, and staff housing

• Ensure recreational rental equipment is well maintained and safe for guest use

Office Administration

• Manage online registrations of lodgings, and daily soaking

• Oversee procedures for and maintain the accuracy of all cashier functions and ensure staff adherence to all accounting, billing and credit policies

• Co-manage social media accounts and email- answering guest inquiries and forwarding content to General Manager when appropriate

Requirements:

• Exceptional customer service skills, responsible and mature, and enjoy working with people

• Experience managing volunteers & team members

• Must be easily adaptable to shifting of workloads and specific tasks

• Live and work in remote and at times extreme outdoor conditions (rain, sun, snow)

• Pass background check

• Valid driver’s license

• Able to lift up to 30 lbs

Qualifications:

• 2-3 years experience in eco-tourism, guest hospitality, outdoor education, wilderness therapy, hotel management, or a related field. 

• BA/BS degree in eco-tourism, outdoor recreation, sustainability, environmental education, and/or small business is awesome but not necessary

• Must apply as a couple or team

Compensation:

• Monthly base salary for team $2500-$3500 (based on experience) 

• Free on-site housing with the ability to host friends and family 

• Tip matching (total monthly tips + match range between $600-$1000+)

• 6-month contract completion bonus $3000

• Monthly accruing time off

 Benefits:

• Position is available to a couple or a team who split one role. This offers a flexible work-life balance onsite. 

• On-site room and board provided

• Participate in Maple Grove workshops, seminars, and other special events and activities

• Fresh air, sunshine, soaking, and an experience of a life-time

• Opportunity to be a part of the founding Center team during its second full season.