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Job Profile 1: Junior Omni-Channel Journey NurturerTarget: Newcomer with retail experience, highly trainable, eager to learn.Compensation: 30,000 — 35,000 / month (CTC: 4.5 Lakhs)Role Overview:We are looking for a friendly, customer-centric Junior Journey Nurturer to be the first point ofcontact for leads coming from our digital platforms (social media, website, emails). Your goal is tomake a great first impression, capture the customer’s requirements, and keep them engagedthrough their preferred communication channel until they are ready to talk to our core sales team.Key Responsibilities:* Lead Capture: Monitor inbound inquiries from social media, emails, and website forms, responding promptly.* Personalized Communication: Reach out to leads via their preferred method—whether that is aphone call, WhatsApp chat, or video call.* Relationship Building: Act as a friendly guide. Answer basic questions and build a rapport without pushing for a hard sale.* Consistent Follow-up: Keep in touch with leads regularly, providing them with helpful information to keep their interest warm.* Sales Handover: Identify when a customer is showing strong buying signals and smoothly transfer the lead to our Senior Sales Representatives for technical discussions and closing.* CRM Management: Keep accurate, up-to-date records of customer interactions and preferences in our system.Requirements:* 1 to 2 years of experience in retail, customer service, or basic inside sales.* Excellent written and verbal communication skills.* High empathy and patience to handle customer inquiries.* Basic tech-savviness to navigate social media platforms, chat tools, and CRM software.