Surgical Scheduler Full Time

About The Position

Requirements

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in healthcare administration or a related field preferred.
• Minimum of two years of surgical scheduling experience in healthcare, preferably in ophthalmology.
• Advanced proven knowledge of all front desk procedures.
• If internal applicant, must qualify for PEC II. Must have a letter of recommendation from someone in leadership within SEES (Manager, Regional Director of Clinical Operations for your region, or Support Center Leadership.)
• Completion of at least 10 Qualifying SEES Advancement Credits every 24 months.
• Strong understanding of insurance verification, prior authorizations, and billing procedures related to surgical services.
• Experience with electronic health records (EHR) systems and practice management software.
• Excellent organizational and multitasking skills with attention to detail.
• Strong communication and interpersonal skills to effectively coordinate with patients, providers, and surgical facilities.
• Ability to problem-solve, manage time efficiently, and handle high-pressure situations with professionalism.
• Dependable transportation required for travel to other locations as needed.

Nice To Haves

• Associate’s or Bachelor’s degree in healthcare administration or a related field preferred.
• Preferably in ophthalmology.

Responsibilities

• Coordinates and schedules surgeries, ensuring accuracy in procedure details, provider availability, and facility coordination.
• Communicates with patients regarding surgery dates, instructions, and necessary preparations, including pre-operative and post-operative care.
• Secures insurance authorizations and verifies coverage for surgical procedures, working closely with insurance companies and patients.
• Ensures all pre-operative requirements, such as medical clearances and diagnostic testing, are completed before surgery.
• Acts as a liaison between the practice, surgical facilities, and patients to ensure seamless coordination.
• Provides patients with detailed financial information regarding surgical costs, payment plans, and insurance coverage.
• Maintains an organized scheduling system to prevent conflicts and optimize surgical efficiency.
• Assists in the development and implementation of scheduling policies and best practices to improve workflow.
• Monitors and follows up on post-operative appointments to ensure continuity of care.
• Ensures compliance with HIPAA and OSHA regulations, maintaining patient confidentiality and safety at all times.
• Addresses and resolves scheduling conflicts, cancellations, or patient concerns promptly and professionally.
• Ensures 20/20 Patient Experience by anticipating patient’s registration and billing needs, anticipating patient’s needs, such as water, snacks, etc., and providing consistent customer care.
• Demonstrate a strong commitment to confidentiality, ensuring that all patient information is protected and handled in compliance with applicable regulations.
• Strong attention to detail, ensuring accurate record-keeping and documentation.
• Participate in all required training and employee engagement activities.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.

Benefits

• Generous PTO allowance
• Holiday Pay
• Health, Dental & Vision
• Life Insurance
• Short-term disability
• Long-term disability
• 401k with discretionary match
• Uniform Allowance (clinic only)
• Professional Development