Alertacall Ltd Hiring for Technical Support Engineer (Warrington and/or South Lakeland) Job at Kendal, England Full Time

Technical Support Engineers for growing company that ‘makes a real difference’

Alertacall is a fast growing company that helps as many people as possible feel safe, connected and informed using ingenious technology and contact with people who care. It regularly saves lives and helps people every single day.

Alertacall is powered by a platform that has been built in-house and which handles millions of events each day across its own hardware in multiple datacentres. It also creates physical devices, often based around Android which are deployed to people in their own homes.

As well as supporting 10,000s of customers the platform is accessed by 85+ team members, at both home and office locations using Chromebooks, Windows and Apple devices. Brilliant technical support engineers are needed to ensure those systems and team members remain online and that the company can deliver its award winning services at all times.

This is a varied role for a “real” techie to join other like minded people in something that could, if the candidate wanted it to – evolve into either career opportunities including helpdesk management, infrastructure development or more specialised technology roles. The company is continually expanding and its technology requirements are growing all the time.

Technologies used by Alertacall include TCP/IP, WiFi (Ubiquiti), switches, routers, firewalls, VLANs, Linux, Windows Server, SIP/VoIP, M2M Sims, physical and virtualised servers, containerisation, DevOps, helpdesk systems, Chromebooks, Windows, Apple, Google/Microsoft office Suites, hardware from Dell, HP, Fortinet, Netgear and more.

Alertacall are looking for talented Technical Support Engineers to:

• Become expert in the extensive infrastructure used by Alertacall.
• Handle technical support requests from the ‘trivial’ to the ‘complex’
• Ensure team members feel confident in the technologies used by the business.
• Build and maintain infrastructure at offices, data centres and in team member homes.
• Support physical and virtualised servers, switches, routers and other network devices.
• Work to understand hardware needs of the software engineering teams.

The applicants most likely to succeed in this role will:

• Have several years experience doing similar work in growing businesses.
• Be expert with several of the listed technologies (all are not required).
• Work as part of a committed technology team that seeks continual improvement.
• Be capable of excellent planning, problem solving and critical thinking.
• Understand DevOps principles and feel ownership over the systems they manage.

Recruitment process

• Initial informal interview so all parties can ask basic questions.
• Candidates tested using online tools on the technologies in which they claim proficiency.
• 2 or more interviews will be conducted and then an initial offer will be made.

Remuneration and other details

• Average of 40 hours per week with salary £25k to £40k (depending on experience).
• 30 days per annum holiday allowance (including any statutory holidays).
• Training, professional and personal development opportunities.
• Successful candidates must have a Full UK driving licence and their own vehicle.
• Role includes participation in an ‘out of hours’ emergency support rota.
• Can mainly be home based but will routinely need to visit South Lakeland, Warrington and the Greater Manchester area, and occasionally team member homes.

About Alertacall

Alertacall helps as many people as possible feel safe, connected and informed using ingenious technology and contact with people who care.

It employs around 85 people and was created in 2004 by an experienced technologist who was inspired by his grandmother to invent clever approaches to maintain regular contact with her.

Alertacall works with dozens of organisations all over the UK who need better ways to stay in regular contact with people who are older or with additional needs. It works especially closely with providers of accommodation to those groups.

Alertacall has won several awards for its services and strives to create an environment in which team members can grow and prosper. Alertacall people are Passionate, Progressive, Caring, Knowledgeable and Reliable.

Please visit www.alertacall.com for more information.

Reference ID: techsupportoct21

Job Type: Permanent

Salary: £22,000.00-£40,000.00 per year

Benefits:

• Casual dress
• Company events
• Flexible schedule
• Wellness programmes
• Work from home

Schedule:

• Monday to Friday
• Overtime

Work remotely:

• Yes