Sutton Plumbing Hiring for Customer Service at Montréal, QC Full Time

Sutton Plumbing and Heating Supplies Ltd., a family-owned and operated company since 1954, is currently looking for an experienced full-time Customer service representative to join our growing team. We are a leading supplier in our field, and are currently in expansion. If you are a hard-working, dedicated individual, and are looking for a new opportunity in a great company, please apply. (Knowledge of the plumbing field is required)

Job Description and responsibilities

• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
• Learn to identify customer needs or desires in order to recommend the appropriate product or service.
• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
• Keep a record of incoming inquiries to be able to reference at a later date.
• Be able to process orders, forms, and quotations.
• Work with colleagues when necessary to resolve customer complaints.
• Provide feedback to other departments to help improve sales, marketing, and business processes.
• Learn about the products inside and out to be able to answer any questions from customers.

Customer Service Representative skills and qualifications

• 3 Years Customer service experience related to the Plumbing field required (Knowledge of the industry)
• Strong phone contact handling skills and active listening

• ability to adapt/respond to different types of characters

• Ability to multitask, prioritize and manage time effectively

• Bilingual English/French Required

Job Types: Full-time, Permanent

Pay: $40,000.00-$50,000.00 per year

Schedule:

• 8 hour shift

Application question(s):

• Do you have Experience / Knowledge related to Plumbing?

Experience:

• customer service: 3 years (preferred)