Well.ca Hiring for Customer Care Specialist at Guelph, ON Full Time

Looking to join a one-of-a-kind, mega awesome team? Are you super-friendly with strong attention to detail? Do you love the satisfaction that comes with correcting an error or solving a problem? Are you a self starter who loves being on the front lines playing a pivotal role in creating an inviting, honest, and kind atmosphere for customers?
At Well.ca it’s our mission to provide our customers with the best service they have ever had!
Well.ca is currently looking for energetic team players to join our growing Customer Care Team as a Customer Care Specialist. This role supports the functions and interactions of the Customer Care team as well as the departmental goals.

Shifts:

• Sunday – Thursday 9:00am-5:00pm

Responsibilities:
Customer Communication:

• Answer incoming customer calls quickly in a very friendly and genuine manner
• Demonstrate sensitivity, compassion, responsiveness, and creativity when answering calls to ensure customer satisfaction
• Assist customers in correcting post-purchase issues
• Use Well.ca’s in-house software to communicate with customers in regards to their orders
• Handle confidential customer information in a sensitive and responsible way

Problem Management:

• Ability to diagnose problems, identify and drive appropriate solutions
• Work closely with peers and other departments to resolve customer issues
• Contact customers on behalf of other departments as required
• When needed escalate issues to the Senior Customer Care team to ensure we are meeting customers particular needs

Performance Criteria:

• Reports directly to the respective Shift Supervisor within Customer Care
• Turn first time customers into loyal customers by wow-ing them with wonderful service
• Practice extreme attention to detail as this position holds responsibilities that not only affect customers, but every department at Well.ca
• Demonstrated ability to maintain /exceed personal and department goals and metrics
• In depth knowledge of core Well.ca products and an on-going desire to stay on top of new additions and product trends
• Agility and ability to retain and communication large amounts of information

Qualifications:

• High school diploma required
• 1-3 years experience in a similar role
• Exceptional written and oral communication skills

Strong technical skills

• Ability to diffuse tense or difficult situations
• Adapts easily to change
• Ability to learn quickly and take initiative
• Outstanding multi-tasking and organizational skills
• Ability to solve problems in a quick and well thought out manner
• Working knowledge of Microsoft Excel

Assets:

• Post-secondary diploma/degree
• Fluency in multiple languages

Job Types: Full-time, Permanent

Salary: $17.00 per hour

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• Store discount
• Vision care
• Wellness program
• Work from home

Schedule:

• 8 hour shift

Experience:

• customer service: 1 year (required)

Work remotely:

• Temporarily due to COVID-19