Domino’s Pizza Hiring for Customer Service Representative – Supply Chain at Antonio, AB Full Time

Domino’s started back in 1960 as a single-store location in Ypsilanti, Michigan. Over the years, we expanded to three stores, and thus came the three dots on our logo. The original plan was to keep adding dots for every store, and at over 18,000 stores worldwide (6,300 in the U.S.) you can probably figure out why that original plan didn’t work.

You might be thinking, “Wow, how does Domino’s get food to 18,000 stores?” Well, that’s where you come in. We have 18 food supply and dough manufacturing centers in the U.S., and seven more across Canada, Hawaii, and Alaska. They provide fresh dough, equipment, and supplies to the franchise and company-owned Domino’s stores in the U.S. and Canada. In 2017 alone, these centers made 650,000 deliveries.

Want to get in on the fun? We’d love to have you!

Summary: Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Cross-trains in other administrative areas. Practices safe work practices.

RESPONSIBILITIES AND DUTIES

(50%) Order Processing

· Process and verify store orders received through Pulse (electronic ordering system)

· Provide courtesy reminder calls to stores that have not placed orders by cut-off times

· Prepare billing for order add-ons and pickups

· Prepare all paperwork for loading and production (using Access program); run any pertinent reports, dough maps

· Prepare route packages for drivers to include invoices, keys, credit requests, D&S paperwork, COD requests, alarm codes, and any necessary communications to the stores

· Coordinate and disseminate corporate, marketing, and other company information to the stores

· Assist with the routing of trucks where applicable

(20%) Customer Service

· Receive and resolve customer requests, concerns, and complaints

· Contact stores to advise them of any changes to routing schedules; weather or production delays, etc.

· Answer and route all departmental calls

(10%) Clerical Support

· Maintain filing system for invoices, reports, and other customer-related information

· Maintain a customer contact list

· Update or add new store information in the order management system (Domicas)

· Provide clerical support to other departments as needed

(5%) Credit Process

· Process credits for the Domino’s Pizza stores

· Code credits for delivery accuracy using a credit tracking program

· Coordinate credit requests with appropriate departments for further research

· Process special orders/pick-ups

· Monitor account receivables, past dues, account payables, and CODs

· Maintain and controls the non COGs purchase orders and logs

· Maintain accurate accrual for unpaid inventory receipts (COGs accrual)

· Collect customer late payments and monitor credit policy compliance

· Record retention of all financials

· Monitor and set up payment plans and process payments

· Monitor store lists and assist with setting up new stores and new customers (as needed)

· Assist Accountant with preparing weekly and period key indicators

· Assure a three-way match of the purchase order, receiver, and invoices. Secure necessary approval prior to payment.

· Maintain price/cost worksheets

· Maintain FIFO layer cost records

· Maintain adequate procedures and controls. Ensures distribution center compliance with finance and accounting policies.

(15%) Additional Administrative Duties as Assigned

This position cross-trains in various administrative functions. Additional responsibilities will be assigned as needed. Responsibilities include:

General Accounting

· Assist with accounts payable

· Assist in generating weekly keys

· Provide back-up to payroll administrator

· Assist with accounts receivable and past dues

Inventory

· Perform inventory counts and reconcile ICL

· Order vegetable products

· Maintain vendor credits, working with WRC to obtain accurate credits

QUALIFICATIONS

· High School diploma or GED

· 2-3 years of Customer Service experience

· Excellent communication and organizational skills

· Ability to handle multiple tasks

· Strong knowledge of Microsoft Office software

· 1-2 years bookkeeping or general accounting experience preferred

Job Types: Full-time, Permanent

Pay: $15.00-$20.00 per hour

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Employee stock purchase plan
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• Stock options
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• 8 hour shift

Experience:

• Customer Service: 1 year (preferred)
• Microsoft Office: 1 year (preferred)
• Accounting: 1 year (preferred)

Work remotely:

• No