IT Systems & Network Engineer Full Time NEW

About The Position

Requirements

• Provide support and technical advice for users
• Serve as the liaison between ICAN and the IT Managed Service Contractor
• Serve as the liaison between ICAN and the IT Platform Engineer
• Serve as the liaison between ICAN and the Data Manager
• Work with contractors to maintain secure and consistent operations for internal IT business systems
• Provide installation and training services to ICAN staff
• Administer and integrate agency hardware, networks, and business systems
• Manage user accounts, organizational profiles, account security, and user permissions
• Liaise with the Platform Engineer for ICAN and IT contractors including cyber security firm
• Assist with development, implementation, and monitoring of disaster plan and risk assessment
• Plan for long-term hardware, server, firewall, and network needs (replacement plan, growth, spares, etc.)
• Manage inventory of spare equipment
• Coordinate ordering for new equipment
• Participate in regular ICAN and vendor meetings
• Review existing vendor agreements for compliance and IT requirements
• Assist with the evaluation of existing and new vendors for logistics and quality
• Serve as the liaison between IT and the ICAN business office for contracts, equipment purchases, expense tracking, and other functions
• Develop internal ICAN process Documentation / Policies / Procedures relative to IT
• Establish processes for recurring tasks (new phones, laptops, hot spots, etc.)
• Establish internal ICAN process for requesting IT help and support
• Maintain computer networks including mainframes, VPNs, routers and other physical hardware
• Install and configure network equipment
• Create firewalls
• Update virus protection software and data security systems
• Monitor computer systems to improve network performance
• Troubleshoot, resolve, and communicate networking issues
• Maintain current knowledge and understanding of security and networking best practices

Responsibilities

• Responsible for coordinating all IT functions with the agency and serve as both the internal and external network and business systems contact for the agency
• Responsible for communicating all IT issues and concerns to ICAN leadership and IT managed service contractor
• Coordinates ICAN IT projects with the Platform Engineer, ensuring status is communicated to the correct ICAN staff members and leadership; engages with IT Managed Service Provider as needed for project updates
• Administrates and integrates agency hardware, networks, and business systems for business functions including user management, organizational profiles, account security, and user permissions
• Liaison with the Platform Engineer for ICAN and IT contractors including cyber security firm. Helps with development, implementation, and monitoring of disaster plan and risk assessment
• Responsible for long-term hardware, server, firewall, and network planning with Platform Engineer (replacement plan, growth, spares, etc.) with assistance from ICAN Leadership and IT Managed Service Provider
• Oversees the management of inventory of spare equipment and coordinates ordering for new equipment
• Participates in regular ICAN and vendor meetings, representing IT along with the Platform Engineer
• Review existing vendor agreements to ensure compliance and IT requirements. Assist with the evaluation of existing and new vendors for logistics and quality
• Serve as the liaison between IT and the ICAN business office for contracts, equipment purchases, expense tracking, and other functions
• Develops internal ICAN process Documentation / Policies / Procedures relative to IT
• Establishes processes for recurring tasks (new phones, laptops, hot spots, etc.)
• Establishes internal ICAN process for requesting IT help and support
• Maintaining computer networks including mainframes, VPNs, routers and other physical hardware including installing and configuring network equipment
• Creating firewalls and updating virus protection software and data security systems to keep data and communications protected
• Monitoring computer systems to improve network performance for all systems including troubleshooting, resolving, and communicating networking issues to other employees and management
• Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems