Fine Dining Server Full Time

About The Position

Requirements

• Three years in an a la carte restaurant as a fine dining server.
• Must have extensive beer, liquor, and wine knowledge.
• Must be able to execute high-end service at a 4-diamond level daily.
• Strong communication skills and passion for hospitality.
• Self-motivated with attention to detail

Nice To Haves

• 4 or 5-diamond restaurant service, captain, or bartender experience strongly preferred.
• Level 1 wine certification from the Court of Master Sommeliers is preferred.
• Level 1 Certified Beer Server from the Cicerone program preferred.
• Knowledge of beverage operations preferred
• 4-Diamond resort or casino experience preferred.

Responsibilities

• Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the Casino Resort We-Ko-Pa Way Service Standards
• Accountable to all standards outlined in the We-Ko-Pa Way Casino Resort service guide.
• Will be responsible for upselling specialty cocktails, wine, beer, and spirits for the restaurant daily.
• Will be able to thoroughly explain, spiel, and upsell the menu and discuss the ingredients at every table.
• Will execute all opening and closing side work, including preparing and or ordering all restaurant needs and all other requirements based on restaurant brand standards.
• Will engage in the art of upselling and guiding guests in their dining experience.
• Will ensure the accuracy of all orders, correct seat positions, and delivery of items with flawless execution at all times.
• Will ensure meticulous table maintenance for all guest dining in the specialty restaurant and ensure a team-first mentality.
• Will lead all tables in their dining room section for food delivery and accuracy of food running.
• Will ensure synchronized service in the delivery of each course.
• Will provide a memorable experience to every guest through heartfelt hospitality.
• Will execute table-side items with an emphasis on safety standards and brand standards of food and cocktail execution.
• Will maintain the cleanliness of service stations, dining room, and patio at all times.
• Must ensure consistency in the quality of all cocktails, wine, and beer for all guest orders.
• Must assist in maintaining daily inventory and maintain accurate on-hand products and ingredients for all service stations, including coffee, tea, and non-alcoholic beverages.
• Must be fully knowledgeable of all restaurant menus, ingredients, allergens, and presentations.
• Addresses any food, beverage, or service-related guest issues and utilizes creativity and resources available to maintain optimum satisfaction.
• Works on the floor 80% of the time with a “hands-on” mentality for guest service.
• Must be knowledgeable of all health department standards.
• Must receive and have a current Food Handler Card at all times.
• Must complete and maintain DRAM certification or another state-recognized training institution for alcohol safety.
• Must complete specialty restaurant training and follow all restaurant-specific training and SOPs.
• Assists in banquet and catering events for the department.
• Assists in ensuring restaurant menus are accurate and free of debris.
• Performs other related duties as required by the department.
• Follows all health and safety guidelines to ensure 100% compliance.
• Must be able to lift more than 50 pounds and push or pull 100.