Don-Mor Carstar London Centre Hiring for Administrative Assistant at London, ON Full Time

Job Description

Don Mor Carstar is London’s #1 full-service quality collision and mechanical repair facility. Operating since 1980. Don Mor Carstar employs the latest technology and most skilled service technicians. We are a CAA approved collision center and our facility is rated “Gold Class” status by I-CAR.

Job Summary:

The Administrative Assistant is responsible for assisting estimators where needed and to provide back up coverage to the CSRs. The individual will need to be able to self-manage their time and prioritize tasks according to tight deadlines. This is a fast-paced environment.

Why Join Us?

CARSTAR is an industry leader with 200+ best-in-class collision and glass centers operating nation-wide with ethics, standards and consistency at their core.

• Provides training and education in the trade

• Competitive wages and treats you with respect.

• State-of the-art equipment and shop facilities

• Continuously improving technology to improve technician efficiency

• 98% of work is collision work, no warranty work or rust work

• Monthly employee lunches

• Employee appreciation events

• Employee benefit package

• Provides opportunities to keep growing and building your skills.

Required Education, Skills and Qualifications

• Excellent oral and written communication skills

• Strong computer skills

• Keen attention to detail

• Strong organizational skills

• Proven problem-solving abilities

• Some experience of automotive terminology

• Excellent customer service skills

• Solid problem solving and troubleshooting skills

• Able to handle multiple priorities in a fast-paced work environment

• Proven ability to work harmoniously in a team environment

Responsibilities and Duties

This cross-functional position will be responsible for the following:

• Greeting walk in and telephone customers in a courteous and friendly manner

• Collect all relevant customer data and accurately set up new assignments in Summit (i.e., customer name, address, phone number, insurance company and adjuster, etc.)

• Contacting customers to book estimates

• Co-ordinate set up of rental vehicles and communicate repair status to customer and the rental company as required

• Booking in repairs with customers

• Entering customer information into data base

• Make outbound calls to customers

• Create warranty packages for repair customers

• Other administrative duties as assigned

• Order or coordinate the ordering of parts.

• Prepare and submit supplements to the insurance company based on the discovery of hidden damage or repair pricing adjustments

• Obtain invoices for parts not already in the system

• Complete costing analysis on repairs and ensure all data has been correctly entered

Don Mor Carstar is an equal employment opportunity employer and offers a competitive flat rate and benefits. Candidates must be legally employable in Canada to be considered for employment.

Don Mor Carstar is committed to fair and equitable recruiting practices. Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations if needed. We will consult with you and create processes that provide individuals with disabilities the best possible recruitment experience.

Job Types: Full-time, Permanent

Salary: $18.00-$21.00 per hour

Additional pay:

• Overtime pay

Benefits:

• Company events
• Dental care
• Employee assistance program
• Life insurance
• On-site parking
• Store discount

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Overtime
• Weekends

Experience:

• administrative assistant: 2 years (preferred)

Work remotely:

• No