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About The Position
We’re a fast-growing residential home services company specializing in HVAC, plumbing, and water heater installation, repair, and maintenance. We’re hiring a Director of Operations to serve as the operational backbone of the organization — driving profitability, scaling our systems, and leading through our General Managers to build a best-in-class operation. This role is a deliberate stepping stone to Chief Operating Officer. You’ll be evaluated against clear leadership competencies, operational milestones, and financial targets — with a realistic path to the COO seat as we scale.
Requirements
- 5+ years in a senior or director-level operations role
- Home services, trades, or field service industry background strongly preferred (HVAC, plumbing, electrical, or similar)
- Proven P&L ownership with a track record of improving margins
- Experience scaling operational processes in a growth-stage company
- Ability to lead through managers — earn respect from both field and office teams
- Data-driven; strong analytical and problem-solving skills
Nice To Haves
- Familiarity with OSHA, EPA, and CSLB licensing requirements a plus
Responsibilities
- Set operational benchmarks across HVAC, plumbing, and water heater service lines; hold GMs accountable for performance
- Own the operational P&L — drive revenue growth, improve margins, and eliminate cost leakage in labor, materials, and overhead
- Develop and enforce SOPs for field operations and inventory management
- Track and report weekly KPIs; identify trends and implement corrective action
- Lead the customer experience — set quality standards, own escalations, and leverage feedback to drive improvement
- Coach and develop GMs as the primary people leaders; partner with HR on hiring, onboarding, talent management and performance frameworks
- Evaluate and optimize field service technology platforms (e.g., ServiceTitan)
- Lead expansion into new markets and service lines; support CEO on strategic growth initiatives
Benefits
- Competitive base salary + performance bonus
- Company vehicle
- Health, dental & vision insurance
- PTO & paid holidays
- 401(k) match