Cisco Technical Success Manager Full Time NEW

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Customer Experience Team

Today’s organisations require a better way to easily manage software across the entire lifecycle. They need to be able to respond to non-stop change as needed, to keep their solutions up to date, and realise the full value of their investments. This is delivered by Softcat’s Vendor Customer Success Managers, who are a part of our wider Customer Experience Team. By becoming a member of the Customer Success team, you will be part of a group who are motivated to provide customers with the best experience by supporting them through their agreement lifecycles as well as ensuring that they are maximising their cloud investments.

Success. The Softcat Way.

There’s a uniqueness to Softcat – what we do, how we do it and why we do it. That’s because we help customers to use technology to succeed, by putting our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed.

Making Cisco adoption seamless, strategic and successful As a Cisco Technical Success Manager, you will guide customers through their software adoption plans by working closely with Cisco and Softcat teams. You will proactively support existing customers, build strong stakeholder relationships and help drive post sales adoption. The role requires solid knowledge of Cisco software, confidence in technical conversations and some travel to customer and office sites.

As a Cisco Technical Success Manager, you’ll be responsible for:

• Working closely with the Cisco Customer Success Manager and act as a specialist overlay to Account Managers, the Specialist team and Cisco
• Driving renewal and expansion opportunities by supporting strong software adoption across key Cisco accounts
• Supporting Cisco partnership programmes, audits and customer engagement, including face to face meetings where needed
• Managing pipelines, maintain accurate CRM data and identify opportunities to pass to Sales and Specialists
• Contributing to shared team initiatives and proactively seek ways to improve the customer experience

We’d love you to have

• Understanding of Cisco security and networking software to confidently support customers with adoption is desirable
• Cisco LAER model and key tools such as CCW, EA Workspace and Cisco Licensing Central knowledge is advantageous
• Self motivated, goal focused and able to work effectively in a customer facing environment
• Strong organisational skills with the ability to manage workload and priorities
• Willingness to travel when required to support customers and internal teams

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don’t hesitate to apply – we would love to hear from you!

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours – flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at

Here at Softcat, we don’t prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.