Complaints Investigator/ Quality Technician Full Time

We are looking for a Complaints Investigator to join our Witney laboratory. You will act as a technical detective, analysing returned medical devices to identify root causes and ensure global patient safety.

• The Schedule: 4 nights on, 4 nights off (7 PM – 7 AM).
• The Pay: £17.19 per hour.
• The Role: Perform hands-on device testing, use Excel to track quality trends, and collaborate with global teams to improve product design.
• No Experience? No Problem: If you have strong IT skills and a logical brain, we provide the full technical training.

Your work ensures that our products remain the gold standard in healthcare. You won’t just be checking boxes; you’ll be performing deep-dive investigations.

• Hands-on Investigation: Meticulously examine customer-returned devices. You will use technical tools and logic to determine exactly why a product didn’t perform as expected.
• Data Sleuthing: Use MS Excel and internal systems to log findings, identify emerging trends, and spot patterns that others might miss.
• Quality Advocacy: Participate in “Continuous Improvement” projects. Your findings will directly influence how we update and enhance our manufacturing processes.
• Global Collaboration: Share your insights with local and international teams to ensure corrective actions are taken across the organisation.
• Reporting: Translate technical findings into clear, concise reports for management, ensuring all investigations meet strict regulatory standards.

We are looking for a logical thinker who enjoys getting to the bottom of things.

• Analytical & Methodical: You have a “detective” mindset. You enjoy breaking down a problem and following the evidence to a conclusion.
• Documentation Focused: You understand that in the medical world, accuracy is everything. You are comfortable following strict protocols and keeping precise records.
• IT Literate: You are proficient in Microsoft Office (specifically Word and Excel) and can learn new data-tracking software quickly.
• Strong Communicator: You can explain complex technical issues clearly, both in writing and in person.
• Qualified: You have completed secondary education (Maths and English are essential). Experience in a lab or with Root Cause Analysis (RCA) is a plus, but not a requirement.