IFS Hiring for Client Services Specialist – Remote Desktop Support at Ottawa, ON Full Time

At IFS you will work in a growing, global enterprise software company built upon committed and empowered colleagues who come to work knowing they are making a difference. We work everyday with customers who continue to challenge their markets and competitors. As a challenger ourselves, we partner with our customers to guide them through their digital transformations and extract the most value out of our software solutions. We take pride in ensuring that our employees are able to achieve the company goals as well as develop their career. We believe empowered autonomy, committed colleagues and being part of a winning team are the keys to our success and what makes us great! We are #ForTheChallengers and if that resonates with you, we would love to hear from you!

Job Description

Serving as the IT expert contact for IFS employees seeking IT equipment and related applications technical assistance.

Provide support for all office IT Equipment (e.g., network equipment, Teams conference rooms, printers, projectors, screens)

Determining the best solution based on the issue and details provided by customer.

Think creatively and innovatively to propose reactive solutions and automate repetitive tasks.

Stay up to date on current and past incidents to maintain the highest levels of customer service.

Share knowledge and provide assistance as needed within the Global team.

Mobile phone fleet management

General desktop/laptop/VM support (software installation, troubleshooting, physical repairs of damaged parts, deploying end-user workstation VMs from template, etc)

Laptop imaging and deployment

Managing OLYMPUS user access (file shares, password resets, security and email groups, etc)

Represent Remote Desktop Support team at different IT projects and initiatives

New user onboarding/training

Qualifications

A qualification on Information Technology, Computer Science, Computer Systems & Network or System Engineering.

2 or more years of experience with working in IT Services and application support.

Ability to learn software applications and support windows systems and knowledge on Mac OS will be added advantage.

Hands on experience with troubleshooting end-user IT equipment (Laptops, Monitor etc..) hardware issues.

Strong understanding in basic IT technical concepts such as Microsoft Services, Networking, IT Infrastructure etc.

Ability to work in a fast-paced, ever changing environment.

Fluency in English with good business communication skills

Experience in working for a global customer base will be an added advantage.

Basic understanding on ITIL, Incident and request management (Optional).

Work effectively individually or in a team-oriented, collaborative environment with great interpersonal skills.

Additional Information

The role is best filled by someone energetic, balanced, and hungry for hunting down efficiencies and solutions. You bring a strong work ethic to keeping everything that relates to people in order yet have a warm attentive style that connects you to your fellow IFS colleagues. Ideally you are someone who has dabbled in HR and Project Management before and love this type of work. Thinking of furthering your career path in HR? This role will give you the essentials to help you progress.