Project Support Coordinator Full Time NEW

Company Description

Creative Matters Inc., established in 1988, designs and creates custom fair-trade floor and wallcoverings. The company’s handcrafted area rugs and custom carpets are installed in more than 40 countries for luxury retailers, hotels, corporate offices, private residences, and diplomatic spaces. Clients include global brands such as Gucci, Printemps, and Bottega Veneta, reflecting a strong presence in the high-end design market. Creative Matters proudly supports Label STEP, promoting environmentally responsible production, fair working conditions for weavers, and the prevention of abusive child labor. For more information, please visit www.creativemattersinc.com.

Role Description

This is a full-time, on-site Project Support Coordinator role based in Toronto, ON. The Project Support Coordinator will assist project managers and designers with organizing project documentation, maintaining schedules, and tracking milestones from initiation to installation. Responsibilities include coordinating internal and external communications, preparing and updating project status reports, and supporting logistics such as samples, purchase orders, and deliveries. The role also involves managing administrative tasks, maintaining accurate records in project management tools and databases, and helping to resolve routine issues through timely follow-up with vendors and clients. The successful candidate will collaborate closely with cross-functional teams to keep projects on time, within scope, and aligned with client expectations.

Qualifications

• Candidates should possess strong Project Support and Project Coordination skills to assist in planning, scheduling, and tracking multiple projects simultaneously.
• Candidates should possess solid Analytical Skills to interpret project data, monitor timelines, identify risks, and support effective decision-making.
• Candidates should possess excellent Communication skills to work with internal teams, vendors, and clients, and to prepare clear written updates and documentation.
• Candidates should possess proficient Administrative Assistance skills, including organizing files, managing calendars, and maintaining accurate project records.
• Relevant qualifications may include experience in design, architecture, textiles, or a related project-driven environment; strong attention to detail; proficiency with office and project management software; and the ability to prioritize tasks in a fast-paced setting.
• Post-secondary education in business administration, project management, or a related field is an asset, as is prior experience in a coordination or support role.

Skills Required

• Strong proficiency in Microsoft Excel and Airtable.

• Experience with Salesforce is considered a strong asset.

• Excellent organizational, communication, and time management skills.

• Comfortable working in a fast-paced, collaborative environment with multiple moving parts and evolving priorities.

• 3+ years experience in project coordination, production coordination, operations, client services, or a related field.

• Experience working within custom manufacturing, interiors, textiles, hospitality, architecture, or design-related industries is highly preferred.

Ideal Candidate Profile

• Exceptionally organized and energized by schedules, systems, and follow-through.

• Highly detail-oriented and comfortable managing multiple complex projects simultaneously.

• A proactive communicator who is confident coordinating with clients, mills, vendors, and internal teams.

• Calm under pressure with strong problem-solving instincts.

• Naturally accountable and comfortable driving deadlines and follow-ups across teams.

• Passionate about creating structure, visibility, and operational excellence.

Equal Opportunities

We are committed to creating a diverse and inclusive workplace. We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. All employment is decided on the basis of qualifications, merit, and business needs.

Compensation

• $50,000-$55,000/year, depending on current skill sets and experience.

Application process

• Contact HR@creativemattersinc.com