Rural Resources Community Action Hiring for Dispatch Assistant Job at Colville, WA Full Time

SUMMARY:

Transports persons to and from scheduled destinations, utilizing specialized equipment.
Answers the telephone, responds to inquires, screen customers for eligibility, provides clerical support for transportation. Reviews eligibility applications and assists with monitoring and tracking of client data.

This position is safety sensitive and requires pre-employment, random and post accident drug testing in compliance with Federal Transportation Administration (FTA) standards and
Corporate policy, as a condition of employment.

GENERAL RESPONSIBILITIES:

 Drives a 15 – 22 passenger transit vehicle.

 Assists passengers in and out of vehicle.

 Provides transfer assistance to non-ambulatory persons by utilizing mobility aids as necessary, i.e. slider boards and lifts.

Assists in coordination of routes and schedules.

 Maintains a safe operating environment.

 Performs daily vehicle safety and operational inspections and reports any defects to a designated individual.

* Completes initial passenger intake forms.

 Maintains emergency information regarding designated passengers.

 Maintains ongoing communication with Head Start Center Supervisor, and other staff regarding program participants, scheduling, and routes.

 Maintains comprehensive, accurate and detailed records of all activities.

 Reports problems or emergencies affecting the availability and/or quality of services.

 Receives and routes incoming calls.

 Collects client information for accuracy and completeness.

 Enters client data into computer for scheduling and tracking trips.

 Provides specific information to clients necessary to facilitate scheduling of trips.

Occasionally types correspondence or documents.

 Schedules clients trips with staff and volunteer drivers.

 May be asked to transport clients in own vehicle occasionally.

Performs other related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of geographic service area; ability to read maps, interpret maps and understand dispatched instructions.
• Knowledge of Transportation program.

• Basic knowledge of Excel spreadsheets.

• Ability to type 40-50 WPM and accurately operate 10-key calculator.

• Ability to proofread both numbers and words quickly and accurately.

• General knowledge of funding sources and eligibility determinations.

• Ability to dispatch drivers to provide a variety of services.

• Ability to organize and schedule routes to maximize resources.

• Ability to accurately complete reports to be used for one’s time and vehicle schedule.

• Ability to communicate effectively, both orally and in writing.

• Ability to establish and maintain effective working relationships with staff, other agencies and the public.

• Ability to understand and follow local, state, and federal regulations as applicable to the position and program, including maintaining a valid Commercial Driver’s License (CDL).

• Ability to analyze work associated problems and implement solutions.

• Ability to work in a physical environment that includes bending, twisting, climbing, and lifting 50 pounds unassisted.

• Ability to operate a passenger vehicle in excess of 26,000 pounds

• Ability to work independently and safely operate a vehicle.

• Some knowledge of client assessment techniques and mandated reporting requirements.

• Ability to use behavioral modification techniques.

REQUIRED EDUCATION OR EXPERIENCE:

Four years experience working for a Transit Agency, one of which must be in a supervisory capacity;

or

One year experience as a dispatcher, two years experience working with software applications including publishing, word processing, and spreadsheets, e-mail and Internet and one year supervisory experience;

or

Four years experience dealing with the public over multi-line telephones, one of which must be in a supervisory capacity;

or

Any combination of education and experience that would provide the applicant with the desired skills and knowledge to perform the job.

Verifiable record as a safe driver for the most recent five year period.

REQUIRED CERTIFICATIONS AND LICENSES:
Valid Commercial Driver’s License Class B or C and Passenger or School Bus
Endorsement.

Valid Standard First Aid certification, or ability to obtain within eight weeks of employment.

Valid Passenger Assistance Technique certification, or ability to obtain within eight weeks of employment, or at which time certification class is available.

Acceptable completion of a criminal history background check.

Valid CDL Physical.

Acceptable completion of an alcohol and drug screen test that complies with all Federal Transit Administration (FTA) Standards.

Exemplary five year driving abstract.

Auto insurance in the amount required by the State of Washington.

PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands and fingers of one or both hands to grasp and handle items in the operation of a bus, and occasionally to operate a computer, telephone and key board.

The regular use of foot controls is required to operate a bus.

• Additional physical demands include frequent bending, twisting, climbing, lifting and carrying 50 pounds unassisted and pushing and/or pulling up to 100 pounds.

• Ability to uphold the stress of traveling.

• Regular, predictable attendance is required.

The work environment characteristics described are what is encountered while performing the essential functions of this job.

• Moderate noise (i.e. traffic, motor noise, conversation).

• Ability to work in a confined area.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Denotes Essential Functions

Job Type: Full-time

Pay: $16.68 – $18.04 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Day shift

Education:

• High school or equivalent (Preferred)

Experience:

• Driving: 4 years (Preferred)

License/Certification:

• CDL (Required)

Work Location:

• One location

Company’s website:

• www.ruralresources.org

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

COVID-19 Precaution(s):

• Social distancing guidelines in place