Valero Energy Corporation Hiring for Technical Support Associate I Job at Amarillo, TX Full Time

Provides first level response, support, and resolution for customers, jobbers, dealers, regarding store payment systems and hardware, merchant master records, merchant network profiles, and emergency issues. Responsible for troubleshooting, escalating, and seeking first call resolution for all issues called into the Branded Customer Technical Support Center. Must be available to work any 8 hour rotating shift, operating in a 24/7 enviroment.

• Answers, resolves/redirects and documents all external and internal customer communications.
• Troubleshoots, documents, escalates, and resolves first call / first level customer service, store systems and equipment issues.
• Updates and maintains merchant master records using RAMS database systems and merchant network profiles using First Data’s Client Line database.
• Maintains database using the call center problem management software.
• Resolves various issues and questions related to Valero Allocations/Loading support.
• Provides carriers/distributors with consignee numbers, daily/weekly allocation volumes and increasing allocations when necessary.
• Acts as immediate source of feedback to supervisor and/or manager on problem resolution and trends.
• Processes an appropriate written/verbal response to customer communications carrying the issue from inception to resolution.
• Provides first call resolution on incoming store POS systems and equipment issues whenever possible.
• Distributes and receives retrieval requests on a daily basis.
• Balances merchant settlement reports on a daily basis.
• Responds to email requests on various group email boxes on a daily basis.
• Assigns, obtains, and sets up necessary data relative to adding new locations to the credit network and the credit card system.

This position is hourly nonexempt status, which means you are eligible for overtime pay.

Qualifications

• High school diploma or GED required.
• 1 year customer service or call center experience preferred.
• Experience operating Point of Sale (POS) equipment preferred.

Position level and salary will be commensurate with qualifications and experience.

Note: Valero’s pre-employment process includes successful completion of a background check and hair analysis drug screen.

Valero’s employees are the heart of its success, and there is a reason why the company is an employer of choice in the fuels manufacturing and marketing industry. It’s not just the excellent benefits package, or the opportunities for personal growth, it’s also the caring and committed culture of the organization that makes everyone feel like they’re truly part of a team. For more information, visit Valero.com.

Valero is an EEO/AA Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to legally protected status including sexual orientation, gender identity, Women, Minorities, Individuals with Disabilities and protected Veterans.

• LI-LP1

Job:

Administrative/Clerical

Primary Location:

US-TX-Amarillo

Job Posting

May 28, 2021, 1:54:36 PM

Unposting Date

Ongoing