CAA North & East Ontario Hiring for Call Centre Operator at Ottawa, ON Full Time

TERM: Permanent and Contract positions available

Summary:
The Call Centre Operator provides excellent customer service to CAA Members calling to request Road Service Assistance. The successful candidate will gather the accurate and detailed information needed to dispatch the appropriate Fleet Vehicle or Contractor to the Member’s location.

The Operator works an average of 38.5 hours per week. Shifts and shift rotations are selected by seniority.

Job Duties

Receives incoming telephone calls regarding road service requests and/or general club information

Determines exact service requirements and inputs data into Emergency Road Service Programs for use by dispatchers and refers rural calls to contractors

Performs various clerical duties

Requirements: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent interpersonal and listening skills

Ability to work under pressure both individually and as part of a team

Attention to detail

Fluency in both official languages is an asset

Supervisory experience is an asset

Dispatch experience is an asset

Grade 12 or equivalent

Excellent attendance and punctuality

Successful applicants will be required to join Teamsters Local Union 91

Employment is contingent on a successful Criminal Background Check and reference check.

Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

If you are interested in submitting a general resume, please send it to [email protected] indicating which position you would be interested in.

Why work with us?

We help people develop their professional interests and support career development within the Club

We pay 100% of the individual full time employee premium for health/dental/insurance plan coverage*

(* for employees working a minimum of 30 hours a week for a minimum of one calendar year)

Generous paid time off policies

Defined Contribution Pension Plan

Our members are the best, and all our full time staff are members!

(* for employees working a minimum of 30 hours a week for a minimum of one calendar year)

We do good things for people. As a not for profit, we advocate for passenger rights and safety on the roads. We sponsor car seat clinics; offer free battery tests and a host of other member services.

We offer Educational Travel Tours (familiarization trips) to our travel employees.

Generous discounts on merchandise sold in stores and applicable discounts on travel.

You will not be bored! We are a medium sized employer (less than 200 employees) who do a lot of interesting things.

That means our employees are empowered to ask questions & provide input and we can act on it quickly.