Vendasta Hiring for (After Hours) Success Support Specialist at Saskatoon, SK Full Time

As a Customer Support Specialist, you are responsible for supporting Partners and helping them achieve their goals through Vendasta’s platform, products, and services. A Customer Support Specialist will communicate with Partners through inbound calls, emails, and more to assist with product training and onboarding, sales plans and strategies, product updates and releases, general inquiries, troubleshooting, and more. Reporting to the Partner Success Manager, you will work as a team with your fellow Customer Support Specialists to set Vendasta’s Partners up for a lifetime of success with our platform.

• Please note this role will require the selected candidate to work 4PM through to 12AM or 12AM through to 8AM to support international Partners.

Responsibilities

Work closely with Sales and the Onboarding Success Manager to ensure a smooth and enjoyable transition into adopting our product as quickly and effectively as possible

Create strong first impression for all new Partners by providing a top-notch onboarding experience, aligning proper expectations, and providing world-class customer service

Answer inbound calls, emails, and etc. to support Partners and help them achieve their business objectives through Vendasta’s platform, products, and services

Provide exceptional service and training to Vendasta’s Partners

Utilize CRM tools and strategies, such as Zendesk, to manage interactions with customers

Be diligent in finding answers and keeping clients updated on bugs and other inquiries

Be the expert in Vendasta’s offerings—providing information, strategies, uses, and more to Partners

Maintain product knowledge and awareness of developments to brief Partners about releases and updates as necessary

Coordinate and pass along feedback from Partners on product development suggestions, escalating issues as necessary

Work with the Success On-Demand team to develop plans and initiatives to drive Partner success and platform adoption

Perform troubleshooting of Vendasta products and services as necessary

Control traffic for Partners, ensuring all issues are passed off and dealt with accordingly

Skills & Qualifications

3+ years experience in customer service and/or support; preference given to those in a software or technology setting

Proper phone and email etiquette, and the ability to speak and write clearly and accurately.

Superior communication skills and team attitude

Ability to deal effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict

Organized and attentive to detail

Ability to read between the lines – know how to answer the questions not being asked and identify opportunities

Action-oriented with strong organizational, analytical and problem-solving skills